"Was hard but good."

Hello, i had a little bit stressfull experience because was the first time somebody asked me too many documents but at the end the costumer service was amazing and helped me a lot.
5 stars.

"They do not have the option of avoiding…"

They do not have the option of avoiding the "cancel withdraw" (I think this should be mandatory for all casino sites).
It was okay to deposit my money, really quickly. Live Casino has excellent graphics. Their layout is well-organized.

"Great casino"

Great casino, always has good customer support too.. can’t be bettered 👍👍

"New Player Very Impressed with Mansion Casino"

The representative Alex who dealt with my query today was very focused on customer care. Alex responded professionally and is knowledgeable about his role . He dealt with my query fast and efficiently. 5 stars is my choice because of this. And further to that I played live blackjack and the dealers are brilliant. They all came across with the same values as Alex for customer care.

"Casino.com Is most excellent"

Casino.com Is most excellent, I have used this casino platform for many years now. There is a fantastic selection of games something for everyone, help is always at hand from well trained operators, who are both super polite and very helpful. Casino.com also has a great loyalty rewards package as well to keep you ticking along! Have fun everyone and please game responsibly!

"I experienced a really nice customer…"

I experienced a really nice customer service with the live chat. Got all the help I needed the fastest way possible.

"Terrible site"

Terrible site, they are very willing to take funds from your account but are unwilling to pay out on winnings without producing numerous types of documentation, for what reason does this site require a copy of a bill for a utility or a copy of you bank statement, this has no relevance to a proof of address as this can be found on your driving licence that you also have to provide as well as your bank card. This reeks of fraud.
I have winnings that they are not willing to pay out on until I can provide all this information.
I am a member on numerous online gaming sites and have never had to provide this amount of information.
Terrible site, terrible customer satisfaction.
Do not use this site, there are better gaming sites out there that do not mess you around as much as this one.

"You might struggle to wait,..... BUT"

((((Fun Casino, removed two stars for delays in getting withdrawal, 5 business days is extremely slow for modern day casinos, as well as the amount of effort that goes into making game seem real is supperb, almost deserves 4 star for the effort, however it loses people too much money, so have to break it down a bit for you, read at the very end))))

As per review:

You might struggle to wait on customer service... Usual times 14 - 25 min waiting times, BUT you will get answer, so take your time when you make your call. They value your business and your money.
The people working at Mansion, will put their best faces on no matter the circumstance. They look after their staff and they will make sure you are reminded to take time off the platform to take a break, as they have many regulations in place, to make sure you don't lose too much time or get drawn in too deep. But they will not use cheap distraction tactics and exhausted staff members, like Virgin Games ( shame Richard sold it - the gameSYS endeavour could do with bit of learning curve from Mansion, and it seems they did, read below for the update ) Virgin Games have some of the most pure hard working staff members, now 2021 treat them better they used to, all dealers here at Mansion in contrast seem to just be on the vibe, perhaps as its a bigger platform.. I thought I could recommend this one over the other one, but comparing the two now after a long break, i can say that they both use similar live game delivery model, however the experience on site is not alike at all. .... This is the platform where dealers try their best to sympathise with you. If you are looking for a cheap psychologist this is the place, unless if you go all out and pay extra for their superb effort in making you feel as if they care or listen, almost a true virtual online friend...
You can win at festive times AND when you are new, as they will make sure to give you the best time on your arrival, they will try to remember you. And you will remember them. As they are welcoming, open doors, friendly and attentive, and well rested to be able to handle multiple languages and multiple bets at the same time. Be aware this are very well trained dealers, you better put your money where your mouth is...
But always welcoming, it feels like a company, where fun and never runs out, even if they are under pressure, they will at least try to stick to the best possible game scenario. So that you will always have unified experience. So one dealer does not drop the feeling of the game when they change.
Other platforms might suffer from down time, when exhausted staff members who do not even want to be there struggle to keep going.
But in my experience, Mansion are the true online game provider. With a lot more choices in the niche games, of which mostly are wired, to make the house richer, and you pay for the virtual reality excitement... Those games are as real as it gets, I mean it, the deal will creepily know exactly what song is playing on your youtube and sing it for you, without you even realising how that is possible, amazing experience.... They have the technology to back up your personalisation (it goes to show how easy is to get user's broad personal data today, if you are happy to be known and received then go ahead, they will know everything about you, beyond what you would ever reveal in chat, they are a true leader in 'knowing their customer' methods). I do give it to Virgin on card games, their game play looks better... The effort Virgin Online Portal presents is absolutely stunning, and it beats Mansion Casino, in that modern feel....
But here..... try NOT to chase welcome bonus, instead find peak times and you will win yourself some....
Great experience and some joy.
As that is the most they can offer!

As to my update on both Game providers: Beyond what they offer as an online website experience for each brand... WHEN it comes to talking about Live Gameplay providers ... Both of these Casino's are stationed in Latvia.... Yes UK gambling commission is regulating your Online provider, however they do not personally visit or regulate Latvian Casino ON Live game houses. .... So there are times when these GamePlay providers get away with a little cheat here and there... They have perfected it to perfection... You are likely to lose on the most important bet... If you are ready for it... then HAVE fun and enjoy the game... Its all part of a showmanship... As in what a magician can get away with, without you asking for a refund for a Magic show.... No one will ever press these Game play providers in class action court case, that is why they are getting away with it... Therefore beware and play sensibly.. Its your money, have fun and stay on top of your game.. You will probably notice a glitch in the game.. Always complain if you can, but over all accept that you are in Latvia & not the UK.

"Their customer service is a total joke"

Their customer service is a total joke. Very impolite customer service representatives - especially Victor Z. Easy to deposit but impossible to withdraw your money back. If this won’t be sorted soon I’m considering to report them to the gambling commission.

"Do not join this fraudulent casino"

Do not join this fraudulent casino. Numbers not at all random. Will definitely rob your money as it did mine. Beware of daylight robbery casino. Worst casino in the world. You have been warned. DO NOT JOIN THIS CASINO.