"The service tech was very polite!"

The service tech was very polite, knowledgeable and thorough. He was very informative to the fixes he was doing and advised us to call for a future update we needed and explained that would not be a charge as well. Very pleasant experience!

"Very Good job"

Very Good job

"The tech was very thorough and knew…"

The tech was very thorough and knew exactly what was needed. I appreciated his kindness and mannerism, and knowledge.

"Tech John was excellent"

Tech John was excellent

"Very happy with the customer service…"

Very happy with the customer service and the work completed by the technicians.

"Came early did everything quick and…"

Came early did everything quick and very hospitable
Thanks
David

"Alarm system stopped working (screen…"

Alarm system stopped working (screen completely shut off even though outlet plugged into was working) and called Alert 360 help line, which said they would send a tech out at a specific date and time after 2 weeks. Tech never showed up, so we called Alert 360 again, who stated they would send another tech and confirmed another date and time after another 2 weeks. Second time, tech still did not show up. Called Alert 360 again who apologized for the confusion and then was insistent on purchasing a renewal with installment of a new system for a contract of 3 years; not what we asked for, we simply wanted our system checked by a tech first to see what the issue was. Frustating.. We were still paying for the service even though the alarm system screen was off/ not working. Recently canceled due to unsatisfactory service, spoke directly with customer service on the line. Alert 360 sent a confirmation email which we responded immediately with the appropriate requested information to disconnect the service which was previously paid month to month, after the contract expired we did not want to renew it. 2 months later after cancelation and still getting charged? Had to report unauthorized charges to bank. Stay away from this company. Horrible service.

"Service Call"

Wesley, the tech, was friendly, efficient & knowledgeable. He was affable & diligent in solving & resolving our issues. Also he was clear & concise in his explanation of a necessary upcoming upgrade to a 5G system.

"The customer service and technicians…"

The customer service and technicians were very friendly and professional.

"Great job"

Great job by the technician. Very friendly and fixed the problems needed!