"Responding to incomplete order"

I ordered some vape juices - this particular flavour and strength is especially difficult to get hold of, but still stocks at MyCigara. My order arrived incomplete, and despite having difficulty contacting them via phone/email, they responded and were very proactive in solving the issue. They provided me with a refund and a gift voucher as an apology for the experience. They were also quick to reply with updates about the situation. Thank you Noreen for your help!

"Love cigara in Stockton-on-Tees staff…"

Love cigara in Stockton-on-Tees staff are lovely love my disposable crystal vapes lost Mary's and all the ones by dinner ladies

"Fantastic service very fast delivery…"

Fantastic service very fast delivery had an issue with order emailed them they sorted straight away very happy will defo be ordering again thanks

"First experience top !"

First experience with mycigara and I’m very happy about everything ! Service is top as well as communication, prices are competitive, delivery time okay. Goods with a good packaging. I’ll continue with my orders. Thank you very much guys ! Carlo

"Excellent customer service"

Excellent customer service. Orders shipped quickly. High quality products….. had a small issue with a recent delivery but they responded quickly and was dealt with perfectly, very happy with mycigara! Will be continuing to order with them over other suppliers. Thanks! 😊

"Excellent Customer Service"

I ordered a product and needed to follow up with Customer Service as I was sent the wrong colour. That can happen so no criticism of the company. The follow up with Rob was nothing short of excellent. He dealt with the issue well, was always very quick in his response and very helpful if I had any product questions generally. Very good after sales service.

"Had an issue with a disposable vape and…"

Had an issue with a disposable vape and contacted customer services regarding this , Rob was very friendly and dealt with the problem in less than 30 minutes with a voucher to use on my next order . Very happy customer , this is how you keep customers and make them come back time and again !

"Great customer service in store and…"

Great customer service in store and online ALWAYS!

"I had an issue with the payment amount. regards to my…"

I had an issue with regards to my payment of my latest order. I sent a message via the contact page. This was dealt with within 2hrs and I was given a gift card to use on my next order. I am very pleased with the speedy response and the way it was dealt with. 😊👍

"Great company"

Great company, fast delivery, very reliable