"My boiler wasn't heating my water and I…"

My boiler wasn't heating my water and I knew I had taken out insurance but wasn't sure what company it was. I stopped a debit for insurance hoping this company would make contact and they did. But now I'm told my claim isn't an emergency explained the delay. I also understand home emergency is a period of 14 days they refused to come out and said I would pay if they sent an engineer out. I'm 68 a senior citizen isn't this very petty and this isn't the first time I e been refused a claim as it was late. Shame I'm so honest as if I had said the boiler has packed up ovetnight an engineer would have been called out

"Ignored msgs, failed website."

Two msgs let to renew policy were not replied to. Website failed to recognise new password. Had to sign on as a new customer and spend extra time answering questions which had been answered in the previous 2 years that I've been a "valued customer" (your words, not mine). Not a good experience, with a not great result.

"I’m not happy with service"

I’m not happy with service
I ask for refund and didn’t receive any answer

"They have a new web portal for quotes…"

They have a new web portal for quotes and the 4 main levels of cover have changed slightly. The Basic level has been renamed Essential and what used to be Essential is now called Standard. I bought the Standard cover but the policy schedule still says Essential and all the PDF downloadable policy docs have not been updated since 2014/15. I called them and they sent a revised schedule but it’s pretty unprofessional that with something as important as insurance that their IT administration and documentation is pants 😡😡😡

"Good experience getting an insurance quote"

Website very straightforward and easy to operate. Premium competitively priced.

"impossible to contact by phone and no…"

impossible to contact by phone and no call back

"a very easy and quick experience"

a very easy and quick experience, this is the third year running i have used this company.

"We have used Insure and Away several…"

We have used Insure and Away several times and have been totally satisfied each time .thank you very much.

"The policy do not mention the insurance…"

The policy do not mention the insurance amendment, This needs to be added in policy.

"After purchasing my annual trip cover…no email of policy"

‭still waiting on emailed policy documents from 28th Feb 2018 ... chased twice and still no response... this site was recommended to me but will definitely NOT be recommending in the future ... SHOCKING !!