"Don’t believe the hype. Buyer Beware!"

Don’t believe the hype re: 'new improved' version. These radiators are a technological disaster. The manufacturer has the audacity to praise its in-house IT development team when that team of ‘professionals’ didn’t have the foresight to allow previous customers who bought their radiators less than a year ago to update these new settings on the radiator display screen. No updates allowing previous customers to boost their heating? How long till these new radiators are ‘out-of-date’?

As for intuitive. That’s the biggest joke of all.

If you use the in-house wifi system Ecosystem, be prepared for your radiators going offline constantly. You’ll then have to manually add each radiator to your wifi, again and again. Ecostrad attempted to claim my wifi had dropped? If that was the case why was/is my wifi dropping incosnsitently with Ecostrad radiators but nothing else in my home? No answer was the loud reply.

If you decide to test Smart Life and migrate, it’ll wipe all of your Ecosystem settings so you’ll have to add each radiator again. It’ll also fail to initiate your heating schedule i.e. a timed period when the radiators turn on then off.

If you then move to say Google Home (as I did) them it’ll only turn the radiators on or off – not adjust temperature. Often as not Google will inform you that the radiator hasn't been set up? You'll then have to re: migrate from Smart Life and hope for the best.

Three app systems (three!) and none of them anywhere as coherent or user friendly as Hive.

If I sound angry that’s because I am. I spent just over £2,000 on my radiators months ago and now a new “improved” radiator has been launched but there’s no update for previous owners? Does that sound like a customer focused development team?

The response below is laughable. I've spent valuable time attempting to get clairty. I still am. AVOID!

That’s to say nothing of the absolutely ludicrous beeps that are the bane of our lives – an unnecessary noise that illustrates these IT professionals have never had to live with these radiators.

There’s little that is “intuitive”. I’ve had to watch and watch and watch the many videos and then take my own notes to manage the settings. I’ve even managed some workarounds that make the radiators work better for us. However, if you have bought or are thinking of buying these radiators because you think you’ll be able to adjust your heating seamlessly from an app then you’re in for a rude awakening.

I try not to be too negative with smaller companies as I’m aware of the many difficulties they can face in a competitive market. That said, I invested two thousand pounds in this company for wifi enabled radiators that are mostly managed manually – not what I had expected at all.

The company is well aware (or should be) of my annoyance. I find it staggering that these alleged feature-full appliances clearly have no method by which to update previous versions?

Buyer beware.

"Utter waste of time and money "

I purchased the ecostrad addesso iq for £500 in 2023 - lasted one winter and like other reviews it has failed already. Utter rubbish and poorly designed as there is no way to reset this piece of cr@p

Having drilled into tiles to hang this piece of rubbish I now have to go through the inconvenience of getting it replaced . Will never buy their products again

"AVOID at all costs"

AVOID at all costs, implied on their website that their radiator covers 5 meters squared which is 25 meters total, radiator only covers 5 meters total. Bad radiator, bad customer services, worst waste of money i have ever made.

"Stay away from Ecostrad"

Stay away. Worst purchase ever made. Seems like the electrics in these typically fail in and around warrenty. I count anyone as lucky if it fails before. Like so many others, got a Ecostrad iQ Ceramic radiator -- now a dud hanging on my wall. Glad it's the only one. Used it for couple of winters. Now display comes on but fails to heat. Keep in mind two winters only adds up to appx 6 months intermintently in total. £450 down the drain because the electrics of a very important electrical device isn't working. Top it off, the manufacturer said it can't be repaired. So they've made a product they don't supply parts and offer repairs for... Genius. Wish I'd known all this before. Felt I needed to voice my opinion now, since realising I'm one of many who experienced something similar!

"Great Supplier for Independent Wholesalers & Showrooms "

We have been dealing with Ecostrad for a number of years and cannot fault the products or service. The support staff are excellent and nothing is too much trouble for them. The products themselves are great, we have had working displays in our showroom with no issues and our staff have been installing in their own homes too! A well run company who we look forward to working with for a number of years to come.

Ablectrics Limited
electricsandlighting.co.uk

"From a wholesalers point of view, Fantastic!"

From a wholesalers point of view, quick turnaround of orders, product knowledge & general customer service including aftersales, are very important & with Ecostrad, exceptional!
Superb build quality & great range for all types of projects. All my contractors & clients are very pleased with Ecostrad..

"excellent!!"

excellent!!! Helpful customer service. Great product. easy to install and use. would recommend to everyone.

"reliability issues with no back up "

ordered and installed 6 of these units in a new holiday let - after just over a year one unit failed - this was replaced under warranty .
and just last week another one has failed - this time out of warranty - apparently they cant be fixed or spare parts purchased or even find out what the problem is which seems bizarre .
so in brief £3000 + spent and in under 3 years 2 out of 6 units failed .
so im left with a pretty angry client and me out of pocket for the replacement removal + fitting.
Im hardly going to advise the customer to pay for another of these radiators so- they are left with a holiday let that they can no longer control the heating remotely in all rooms -- that was the main reason for buying this product .
pretty poor all round from ecostrad - stay well clear .

"Repeated dysfunction in Ecostrad radiators within warrenty"

I feel I must write this in order to make consumers aware of potential problems. We had 4 Ecostrad radiators fitted just over a year ago. By Christmas 2023 one had failed to give any heat at all. Shortly after a second failed. The electrician who had fitted them replaced them and then just around a week later one of the replacements failed. This was followed by the failure of another replacement. Whilst the company have honoured the warrenty and replaced the radiators the inconvenience is unexpected and periods waiting for replacements not something we had anticipated. We have a poor view of these appliances and would certainly avoid them in the future.

"Replace night storage heaters "

These heaters are expensive but the running costs are lower than conventional electric heaters.