"Outstanding"

Great work great knowledge by the technician that installed the equipment

"Excellent customer service."

Excellent customer service.

"Doesn't work."

Doesn't work.

"Our salesman Francis explained…"

Our salesman Francis explained everything to us we needed to know and more I am very satisfied and feel safe and protected with my alarm

"Service man never showed up!!! I should get my key alarm fobs for free!!!!"

Service man never showed up!!!! Excuse stuck at Miami airport Unacceptable!!!

"We were having a power outage and the…"

We were having a power outage and the security system was beeping. I called to see what to do. The customer service rep. told me to push ** and it quited the system. She was very pleasant and described very well what to do.

"The technician arrived at our home in…"

The technician arrived at our home in the window of time promised, assessed the information we gave him regarding the problem with our system and he fixed it! Boom! Nothing difficult about it, at least for him.

"This alarm system is ok."

This alarm system is ok.

"Battery Replacement & Testing Success!"

Had to replace the batteries in our motion detector (after 6 years of having the system - not bad!) Went out to website, got the tutorial and viola! Fixed. Needed to test it (as per the instructional video) but could not for the life of me figure out how to put it into "Test Mode"...the option never came up on the website so, I just set it off. It worked and they called right away, as always. Unfortunately the "siren" did not sound so I asked the Guardian Rep what I should do. He immediately connected me to the tech department (keep in mind, this was on a Sunday) and she was extremely helpful, walking me through testing the equipment and discovering that the siren apparently is not set off by the motion detector? In any case, the system has performed extremely well for the 6+ years we've had it and Guardian's customer service and tech support is excellent! Well done Team Guardian!

"The Guardian professional was prompt…"

The Guardian professional was prompt and very polite. He explained what the problem was and how he fixed it. I have not had any problems since.