"Annual System Inspection"

We've had the system in place for a few years now and it woks flawlessly. It is always a pleasure to see Matt each year for the service/inspection and this year was no different.
A good product, good service, good company.

"The company are always at the end of…"

The company are always at the end of the phone, very helpful, engineer is always prompt and nothing is too much for them. This is the first home where we have this type of heating and it is brilliant - would never go back to a conventional boiler again .. love my heat pump heating.

"Great Service"

On time and called before leaving with update
Knowledgable and helpful

"Matt serviced our Air Source Heat Pump…"

Matt serviced our Air Source Heat Pump again today, the last one was 18 months ago, another good service and recommendation on a couple of issues we had. Reassuring and a few tips for efficiency of use. Would recommend.

"service done quickly and on time."

service done quickly and on time.
Always a pleasant visit from the engineer

"High quality work and excellent…"

High quality work and excellent customer service. Would highly recommend

"Very positive first service"

Engineer explained everything clearly beforehand and then went through the report after the service was done. He made recommendations but explained why, which was reassuring. He also knew his way around the system and was able to confirm how to get the best out of it. Very pleased with the initial contact.

"Good and efficient service"

Both engineers were on time, polite, very helpful and very efficient. They were knowledgeable and knew what was needed

"Outstanding Heat Pump Experts"

New Heat Solutions continue to provide an excellent service. I am delighted that I found these very knowledgeable Heat Pump experts backed up excellent administration and scheduling. They continue to receive my full praise.

"Appreciation for excellent service "

I wanted to take a moment to express my gratitude for the exceptional service I received recently.

About two weeks ago, I faced issues with my heating system and struggled to find anyone to assist me. However, when I called and spoke to Shannon, her positivity and assurance immediately made me feel I was in good hands. She promptly connected me with your engineer, Matt, who went above and beyond to resolve the issue.

Matt’s expertise was truly impressive—he quickly diagnosed the problem and demonstrated a thorough understanding of the NIBE heat pump system, including every button and function. His knowledge and professionalism were remarkable, and I was genuinely impressed by the service he provided.

Shannon and Matt are both incredible assets to your company. Their teamwork and dedication are evident, and I’m so thankful for their help.

Thank you again for the outstanding support!