"This company is shocking to deal with"

This company is shocking to deal with. For over 4 months I have been without a working Apple Watch that was in warranty. Cost be an extra £30 in sending the device back for a fault that I was told by apple would cost more to fix than issuing a new watch.
To have renew electronics come back with 3 faults they aparantley resolved that were never faults.
I was told I was getting a full refund or new device to now find out today they have sent the same device back and the speakers are fixed. Not even a fault.
Beyond a joke of a company that I am trying to take further but they just don’t respond with where you can progress the complaint to.
If you can avoid this company then do as there service is the worst I have ever dealt with in my life.

"Dell Chromebook through Wowcher"

Dell Chromebook through Wowcher
Ordered a Dell Chromebook through Wowcher (Oct 8 2024). Paid for express delivery. Package arrived within 2 days. Great I thought. Opened it up, was a different make. Contacted them, said it was wrong and I wanted to send back for correct item. Did this, chased, was told the whole having to wait 5 to 7 working days for returns process that they can't speed up blah blah blah, waited a couple of weeks, then received the replacement...... Same wrong item! Contacted them again, went through all the same bs returning etc. They don't refund the delivery cost as they sent the original item out in good time! Wowcher gave me part cost back but not even half! Anyway, chased again, made them confirm exactly what they should be sending me, all good. Another few weeks of chasing etc they said that the Dell Chromebooks had been out of stock (they couldn't tell me this before?) but they were sending this out that day. Nov 28th 2024 received my parcel from them..........For the third time they had sent EXACTLY the same Chromebook they'd sent me the last two times!! It went straight back and was received by them the next day! 5 working days later when I have chased YET AGAIN they 'cannot yet see any updates regarding the returns processing' despite me giving them all the info of date, time and signed for when it got back to them.
So we're 2 months in now and I've had the wrong product 3 times, no offer of refunding my courier costs for their screw ups, and still no refund!
DO NOT USE!! THEY ARE USELESS!!

"AVOID! "

Payed for express delivery to get the product in time for my brothers birthday. The day after the proposed delivery date I had still not received the order so I sent a message to the company, the next week they responded and told me the item was out of stock which it shouldn’t have them let me order the item! By this point the birthday had long passed so I requested a refund, I had to chase them over and over and 2 and a half weeks later the product arrived. And all they offered was to refund me £3 of the £12.99 I payed on top for express delivery! They simply do not care about their customers. Save your money and shop elsewhere, terrible company avoid.

"Purchased a refurbished laptop that was…"

Purchased a refurbished laptop that was meant to be in good condition, it is absolutely battered and has bits missing! Not useable, completed waste of money

"Shocking avoid!!! "

Shocking and avoid a refund, still owed £114 for a watch they didn’t have, but sent me a battered Apple Watch anyway.
Returned in in October still waiting for my refund.

Shocking company

""Refurbished" items are of poor…"

"Refurbished" items are of poor quality. Our was scratched to hell and dirty. Rusty screws. Very poor. No replies to emails.

" Don't trust ghem"

Had a refurbished I pad which only showed greek/Islamic lettering despite numerous messages they were unable to supply a returns label. I have now had to give in, at the age of 78 to return and hopefully get my money back.
DO NOT TRADE WITH THIS COMPANY

"Recently purchased an Accer chromebook …"

Recently purchased an Accer chromebook from Wowcher. They do not tell you that delivery has to be paid separately and the quickest date you can get your item is over 7 days; this only comes up after you've paid for the item. I have contacted both the merchant and Wowched to ask for the order to be cancelled, they keep referring me from one to the other. Absolutely disappointing- probably a new scam. do not buy from this merchant or Wowcher!

"Very happy with my Apple Watch from…"

Very happy with my Apple Watch from wowcher arrived quickly and was in immaculate condition considering its refurbished

"Thank you"

Everything ran totally smoothly and the product is ideal for our needs, thank you!