"Great experiences with X Vanlines"

Great experiences with X Vanlines! Quick and careful move with zero hassles. Highly recommended.

"They managed to get all my stuff there…"

They managed to get all my stuff there in just one day. They loaded 30 boxes and two dressers like pros.

"G😊😊D"

Yes, this is a first-rate moving firm and deserves all the accolades. The movers are the greatest professionals I have ever seen in the field.

"They were so gentle with my kids' bunk…"

They were so gentle with my kids' bunk beds, carefully taking them apart and putting them back together. They made sure the beds didn’t squeak!

"Thankful for these guys right here"

Thankful for these guys right here! I moved my parents from TX to NC without a hitch! The driver was cool and took a list to make sure I didnt forget anything, which of course I did. He managed to everything including the extra stuff no problem. Def recommend.

"The staff made short work of moving my…"

The staff made short work of moving my 2-br unit. They were able to wrap everything securely in less time than I had expected.

"Misinformed at big cost."

This company from the beginning was unprofessional. I went over all items and they did not log everything. Then they tried to fix it. But because they hire out to local movers. Some who are not even USA citizens. They walk in said this is more footage than Evans said. Major scam. A few items were smashed. Also requesting cash, zelle. Asked for 1400 more. I should of read the reviews first. Dumb me. Would not recommend this company. Scam.

"Amazing work "

I had contracted X Van Lines for our cross country, large family move. What truly stood out was their commitment to customer satisfaction. They communicated every step of the way, and their friendly demeanor made the stressful situation much easier to handle. X Van Lines turned what could have been a chaotic experience into a smooth and pleasant one. I highly recommend them to anyone in need of a reliable moving company that can handle short deadlines with ease and professionalism.

"Summary of Events for Formal Complaint…"

Summary of Events for Formal Complaint Against X Van Lines

I scheduled a move with X Van Lines for a pickup on September 3rd, 2024, with direct delivery to my new residence in Georgia on September 5th, 2024. However, from the very beginning, this move has been plagued with unprofessional behavior, delays, and significant damage to my belongings, resulting in an incredibly stressful experience.

1. Unprofessional Sales Behavior

During the scheduling process, I was subjected to unprofessional and inappropriate comments from the sales representatives. They communicated with me via text messages, making unsolicited and personal remarks about my private life, which was completely out of line and added unnecessary discomfort to an already stressful situation.

2. Delays in Pickup and Delivery

Despite being scheduled for pickup on September 3rd, the movers did not arrive until September 4th, causing an unexpected and inconvenient delay. I had arranged and paid for a direct delivery on September 5th, but my belongings did not arrive in Georgia until September 6th. This delay disrupted my plans and caused significant inconvenience as I had prepared to receive my items based on the agreed-upon schedule.

3. Overcharges and Misrepresentation of Space

When the movers finally arrived on September 4th, they packed my belongings and assessed that my items would take up 1,100 cubic feet of space. Based on this estimate, I was charged an additional $1,650. However, when the movers arrived in Georgia on September 6th, they informed me that my belongings had only occupied 900 cubic feet—showing a discrepancy of 200 cubic feet. This resulted in me being overcharged for space that was not used.

4. Damage to Property

Upon delivery of my belongings, I discovered significant damage to several of my items:

• Table: Broken during unloading.
• Marble Nightstand: The marble top on my nightstand was broken when the movers dropped it while carrying it into my apartment.
• Dresser: My oak wood dresser was chipped on two sides.
• Bed: The movers failed to properly assemble my bed. They placed cardboard underneath to support it instead of securing the slats. Upon attempting to reassemble the bed myself, I discovered that the slats would not connect, and several parts were missing, making the bed unusable.

Additionally, I experienced a loss of clothing during the move, and a wall mount for my TV was completely missing.

5. Lack of Communication and Poor Customer Service

Throughout this ordeal, I made numerous attempts to contact X Van Lines to speak with a manager about my concerns. Despite repeatedly calling and leaving messages, not a single manager returned my calls or made any effort to address the issues I raised. This complete lack of communication and disregard for customer service has been unacceptable.

6. Unacceptable Moving Experience

This has been the worst moving experience I have ever encountered. I was overcharged, my belongings were damaged, and my concerns have been consistently ignored. The unprofessional behavior, delays, and failure to properly handle my items have left me deeply dissatisfied.

Formal Request for Reimbursement and Compensation

Given the overcharges for cubic feet, the delay in service, the damage to my belongings, and the lack of communication, I am formally requesting a full reimbursement of the overcharge amount and compensation for the damages incurred. I expect this matter to be addressed promptly and professionally.

Sincerely,
Dr. Delores Springs

"Do Not Walk, Runnnnnn! Don’t waste your time ot money!"

If you don’t read this whole thing just know to not choose xvanlines!!! I could post pictures on pictures at this point. You will be out thousands ($11,050 to be exact for me), receive items that are not yours, your items will be broken, damaged, and missing! Nichole, Jamie, and Leah will be of zero help, they all have the same lingo as if they are reading a prompt!

Where do I even Begin? From pick up to deliver was a living hell! After about 40mins of arrival they claimed that my items would take up more space an I owed $1,000 more. I agreed an gave them $1,000 in cash as requested. Which should have been my 1st warning! After about 3hrs he then stated not everything would fit an that I needed to pick what was priority. I was confused as all my items are a priority?! I stated That all things must go! He was extremely rude walked away an said call the main number an tell them. He then proceeded to drive off leaving me with no itemized receipt of my items nor a receipt of the money that gave him. Thankfully I had everything recoded! Additionally my house was left in a hot disgusting mess!! I contacted the office back, explained my issues they really could care less! Customer service is definitely not their priority! They claimed that they would send me two emails immediately with information of which I never received. A few days later another truck was sent an I had to pay additional $1,000 plus and they told me it would be joined with my other items. What they didn’t tell me is my items would be mixed in with other households!! Fast forward to current date…still never received any emails, kept promising me dates of delivery an never called back to confirm or give me any updates! Over a week after promised date they delivered my items to the wrong address! The movers then had to drive 40 minutes the North in the opposite direction to get to my house! Mind you they were told on four different occasions of the proper address, verbally an in written emails, confirming! Lets put the icing on the cake !! multiple items that were delivered were not mine, there were boxes/items of someone else’s household ! Some of which were highly sensitive documents! Just avoid this company at all cost! You will be beyond stressed, out thousands of dollars, items broken , items scuffed, And missing just poof done with the wind missing! Oh ya…an apparently also other peoples items!!