"First 60 days were very good and…"

First 60 days were very good and helpful with Rachel, now that we've been passed on to a new account rep we realize it's a complete scam. Leads were averaging just under $47 per live transfer and now we are only getting occasional leads for nearly $80 and almost everyone has been an inbred. The transfer reps work on commission and are enticed to transfer any living organism that puts out a pulse.

We have not seen the purpose of our new account manager other than to tell us refunds are not within the ToS.

We have moved on as a result as should you and your agency if you're looking for a quality live transfer service.

"Quality of Live Transfers Has Gone Downhill"

Quality of Live Transfers has gone downhill and, yet, cost per lead has gone up.

I was warned about this happening with Datalot by other former users. For the first 60 days you have an on boarding account manager, which worked out well. Bogus live transfers (immediately hung up, mentally incompetent, etc.) were immediately refunded by them.

Now that we have been using them for 60+ days we get transferred to a new account manager and most replies are about how they cannot help with a refund or that they are beyond the scope of what is refundable because the lead "passed" the questioning with a customer support rep.

How ironic that Datalot doesn't seem to mind billing for ANY live transfer with a pulse, but the moment we ask for a refund on a bad lead it outside the terms of service.

If Datalot wants to keep their clients then it might be prudent to weigh what value they bring to their business revenues. An occasional refund for a completely bogus lead shouldn't be such a hassle. Rather, it should be considered essential for quality customer service.

"Great company with great staff"

Great company with great staff. The best live transfer company that I have dealt with, web platform is very intuitive, refund process is easy and very technology forward. Rachael Holdman was my account rep and she is great, helped me and my staff through every step and any concerns. Would defiantly recommend to all my agency friends!

"Rachel Holdman was by far the best of…"

Rachel Holdman was by far the best of the best managers that I could ever have had. I am sad to no longer have her! She was amazing!

"Over the last year I have written…"

Over the last year I have written business through datalot. Dave Nelson has been a tremendous help in navigating through the datalot platform. By have a dedicated account manager partnering with our brokerage has been invaluable. His communication has always been prompt and address any questions I have.

"I have nothing but good things to say…"

I have nothing but good things to say about my relationship with Datalot. My Account Manager, Rachel Holdman, is THE BEST !

She reviewed my results and calls and suggested some tweaks to the criteria and we had an almost immediate increase in close %.

From the sales process (Leslie) to service (Rachel), great teamwork!

"Quality leads and great service from David Nelson"

I have always had a great experience with customer service whenever I have had any questions or clarifications. David Nelson has be great. I have used other vendors for this same kind of product and the quality is not as good. I really do get better close rates with Datalot. And they are very fair about refunds for bad leads. But they do have less than most. I would highly recommend them.

"Kathleen is great to work with and…"

Kathleen is great to work with and provides any needed support in a timely manner. She works to ensure we maximize our total spend. I'm very happy with Kathleen and Datalot. Thank you!

"By far the only live transfer provider…"

By far the only live transfer provider we've had success. Their customer service department is quick to respond to concerns and in trying to maximize your dollars. Ready for a big 2019 after refining geo targeting area.

"We absolutely LOVE Datalot"

We absolutely LOVE Datalot. They are the #1 Live transfer provider which our company utilizes on a daily basis. David Nelson is by far the best account manager I have ever dealt with. He answers all of my questions in a timely matter and checks in regularly to ensure our agency is optimizing our return on investment.

I would highly recommend Datalot to any insurance company trying to aggressively grow their business.

Vinnie Kruzinski