"I visited Covent Garden and…"

I visited Covent Garden yesterday and it was a lovely experience. I bought my first piece and will definitely be back for more. The staff were brilliant and made you feel very special. They even cleaned my own diamonds and made them look like new again x

"Wassila made the experience very…"

Wassila made the experience very pleasant. She was very helpful and cheerful and the service was professional and efficient. She managed to help me get my ring resized within few hours. Also helped set up an order for another ring, all within few minutes of meeting.

"Can't give enough praise!"

Can't give enough praise to this company. The customer service from start to finish was incredible. Aneta who I was in contact the most was very good at giving me updates about the ring and also very accommodating when we asked for last minute changes to the size. She made the whole process a lot easier. Communication is also great, as I always had a response back from either Aneta or another member of the Vashi team within a few hours tops.

The ring is also amazing, my partner loves it! Highly recommend Vashi.

"Delma made our visits to Vashi…"

Delma made our visits to Vashi Westfield feel like home. Our whole Vashi experience wasn't that smooth (both engagement ring and wedding rings just about delivered on time!), but when I came back to adjust the size of my ring Delma gave us the treatment that such a special moment in life deserves. Thank you!

"Amazing experience at the Royal Exchange!"

Kristina and Anna were so warm and welcoming, they made me feel so at home. They helped me find the perfect ring for the occasion, I would recommend them in a heartbeat to anyone looking for a personal shopping experience at the Royal Exchange.

"Wassila"

Wassila was an incredible guide - she is enthusiastic, passionate, insightful and hard working. I have come away with clarity about the brand and about what ring I'd like to go for. I felt very looked after by her, and just want to come back again to see more Vashi diamonds (including her!)

"10 stars would probably be more…"

10 stars would probably be more accurate , mainly due to Shascha , the brilliant girl in the Covent Garden outlet. Super customer service experience: nothing was too much trouble, the essence of patience , professionalism, helpfulness and just all round genuine niceness. A fantastic ambassador for Vashi.

"Exceptional Service"

I had been wanting to purchase a signet ring for a quite sometime and decided to look at a ring in Vashi. From the moment I saw something I liked the service from Anna and Kristina was exceptional. They ordered me in the ring from another store so I could see the design, they then made sure the correct size was taken and explained the process from start to finish. I was kept up to date via email throughout the whole process. I honestly couldn’t recommend the service or the quality of the ring I have purchased. Really happy! :)

"Excellent product with equally excellent service"

I visited the Covent Garden store and was assisted by Roberta. She was extremely helpful and showed me a variety of options as well as showing me actual diamonds to choose from.
I would definitely recommend to anyone who is looking for high quality service with very relaxed and enjoyable service.

"Nadya from the customer service team."

I dealt with Nadya from the customer service team who was so committed to ensuring I had the best possible experience with Vashi. She really went above and beyond in helping me with my ring and I cannot thank her enough for the time, effort and personal interest she took in helping me. Exceptional service - thank you Nadya.