"I am satisfied with the service I…"

I am satisfied with the service I received

"The worst guarantors ever"

I couldn’t afford to pay my rent for about 6 weeks due to a family bereavement which I was very open and honest with them about. They then after 1 conversation directed me to their legal team (claiming it was automatic but this was a lie, they self refer to their legal team). They then refused to come to an agreement and drew it out for 4 weeks and then said because they had taken so long to come to an agreement it now had to be dealt with by their legal team. Mind you, this process is nowhere in their terms and conditions and nowhere on their website. They will also contact your co-signer before they even wait for your response - same day! Even though, their website specifically says the co-signer will only be contacted as a point of last resort. Their legal team - The Associate Law firm, are very rude and disrespectful. I was spoken to so disgustingly by them, and one of the managers stated that we wouldn’t even be having the conversation we had if I could have been “bothered” to pay my rent. To which I told her the reason I couldn’t was it was between choosing to have a family member buried or paying it. She then went silent realising how disgusting her comment was. After this, I lodged a complaint to Housing Hand to which all they did was apologise. No financial compensation whatsoever for the distress both themselves and the Associate Law firm caused me during an already diffult and stressful time. Subsequently, I have told them I will be withholding their extortionate membership fee pending a resolution to my complaint. To which they are threatening to send the case AGAIN to their rude “legal team”, and state they will add the legal fees to my account - yet they haven’t resolved my complaint that I put in March. It is about to be May tomorrow. I will be making it a point to get legal consultations regarding this , take this to my MP and spread awareness about Housing Hand’s misrepresentations. Had I had known they acted so callously, I would have never contracted with them when I am paying them more than £1000 to do so annually.

"Chim Wuche has been very cooperative…"

Chim Wuche has been very cooperative and helpful throughout the process

"Slow, ignorant, would not recommend "

Was going through the process of using Housing hand as a guarantor. After over a month of delays and poor communication from Housing Hand - our landlord actually said we didn’t need a guarantor anymore because she did not like working with them and how long things took. I paid £111 to use their service. We didn’t require any cover or service from them and yet they took £78 of ‘admin fees’ and refunded me the remaining. This refund was only done after 7 weeks of chasing via phone and email. They had confused email communication which contradicted themselves and looked really unprofessional. Awful company, uninformed staff and blatant ignorance as a whole.

"Smooth communication and prompt actions"

Smooth communication and prompt actions

"Wonderful service"

Wonderful service! My housing officer Nuno is a lovely gentleman with helpful and assertive approach. Thank you for guiding us through application and resolving small issues!

"Excellent service"

Excellent service. Mr. Santos was really attentive and supportive throughout the signing process.

"Unauthorised transactions"

Unauthorised transactions! They are scammers they’ve taken money for me multiple transactions in one day! I read all the reviews and I’m not the only person that’s had this experience. Please do not give them your card details they will exploit them. Use them store them and take money from you. I’ve never experienced anything like this before in my. I’ve had to cancel my card.

"Helpful & Kind staff! "

I had Chim Wuche help me with my Guarantor application and the help I received was great! I have never applied for a Guarantor before and so I was very nervous In case something went wrong but Chim has helped me, answered all my questions and overall been very patient and kind with me which has really helped with my nerves haha!

"Stay as far away from these people as…"

Stay as far away from these people as possible!!!!!

Absolutely useless