"Excellent course provider"

Excellent course provider. Currently studying a HNC in construction management and have found Skills4stem an excellent provider. I was a bit skeptical initially due to the price however now being half way through I would definitely recommend them for your education. Course material is very helpful and well structured and the tutors are very helpful with lots of experience. Great value for money

"Poor communication and an excessive wait for unit marks."

Communication from skills 4 stem is poor. Units take a month or more to mark (almost two months waiting for my most recent unit with no explanation). No reply from tutors when asking for assistance, and when I asked why I was told they were not allowed to help on an individual basis. Webinars are very uninformative and I often left those feeling more confused. Many questions unanswerable and when questioning this was told I had to make an answer fit. Poor training for the money you pay.

"Good course, good tutors, high staff turnover"

Overall the course was very good. The tutors were well informed and helpful, especially towards the end. The only issue I had was that I seemed to have a new Tutor every week up until the end, for the last few months I had Pat who was very good and he was very helpful in getting me over the line to complete everything. Was just hard at the beginning to change tutors almost every session with no explanation because each tutor had different methods of teaching and we had to explain what stage we were at over and over again, would have been nice to get an email saying that a tutor has left the company rather than logging in to find a new tutor each week. I would also email my tutor for support on the assignments to get no response and then find out a week later that he has left the company making it hard to meet deadlines. I also had the same issue with the office staff at skills4stem leaving the company. during my 1 year on the course I would say I had at least 3 office staff and 7 tutors leave without an email to say they had left and a new point of contact given. Some of these issues can be put down to Covid-19 which is understandable but I wouldn't have minded the abnormally high staff turnover if I received an email saying they were leaving and who to contact instead. I was disappointed that site visits were not taking place due to covid and I feel like that added to my work load through the NVQ. The NVQ question packs themselves are ridiculous. The question are repeated and worded very badly, some of them are 12 questions in 1 sentence. I feel like if I don't get a distinction on my HNC I was slightly robbed of this because of time constraints being put on me that were out of my control as tutors were leaving and office staff not getting back to me. I don't want this rating to be a reflection on Pat or any of the other tutors. Just feel this could have been avoided if it was managed better and communication between skills4stem and the students is improved.

"Dissatisfied"

Having enrolled apprentices on their Smart Home course we found their communication poor. Although they were informed by the HMRC of a funding deadline for applications for employer funding it was never passed on to us. This meant that we failed to acquire our funding, although Skills4stem were on our case to complete sections that related to their funding. We must accept some responsibility of course but at the same time an email out to companies to alert them of the funding deadline would have been simple and saved us thousands in costs.

From a training perspective, to date, it has been sporadic at best although we still receive their quarterly invoices like clockwork.

"Brilliant way of fast forwarding your…"

Brilliant way of fast forwarding your career . Well run classes from Chris . Sonia has been amazing behind the scenes

"It is my first encounter with…"

It is my first encounter with trustpilot and have no complaint są to the service and the experience has been very good.

"Thanks once again Sonia at Skills4Stem……"

Thanks once again Sonia at Skills4Stem… always understanding, helpful, efficient & reassuring …. Great customer service 😁

"Louise at Skills4Stem provided great…"

Louise at Skills4Stem provided great advice, being quick to respond and a pleasure to deal with. Highly recommended.

"Sonia has been very informative and…"

Sonia has been very informative and helpful during the length of my course

"Smart Home Technician introduction interview"

I have just been through the introductory interview with Skills4Stem. The interviewer knew all about the course and provided useful information about the next step.
All questions answered.