"Tithely Support and Program"

The service to my questions is unbelievable. The support line is quick and thorough leaving videos when necessary to actually show me how to conquer a challenge I'm having.
The Tithely program itself is very intuitive and a lot easier than learning the Word Press format that we had previously. Love it!

"We have been using Tithely since 2020…"

We have been using Tithely since 2020 (mostly) and find it very user friendly, until you have a question. Then it can be a bit frustrating when you only get to talk to a "BOT".
However, I have found that even when I have to leave a question, someone does respond within the 48 hours they say...usually within a couple.
We like having all our "tech" in one place/company, ie.: website, app, giving platform, events, people tracking, etc. We do still use Church 360 for our Membership management because we have liked them for quite some time...

"I have thoroughly enjoyed getting into…"

I have thoroughly enjoyed getting into and used to the tithe.ly software. The one thing that I appreciate more than anything is their customer support. The team answers their emails really quickly and are very good at getting to the root of any problem that I have. Outstanding.

"I Love Tithe.ly"

I Love Tithe.ly! They are an easy way to Give and Receive funds! Their Representatives are ALWAYS there to help!

"I had a major issue with my account and…"

I had a major issue with my account and was told my church admin had to be involved. They were not able to help due to the fact that it involved credit card numbers being associated with my account that I didn't setup. Even though the site advertises M-F 5AM-6PM support, in the chat BOT it said I would here back via email in 2-3 business days.

For issues of importance like potential fraud, not having a phone number you can call and talk to a real person is a major disappointment and borders on irresponsibility.

"Mostly satisfied"

For the most part, I do like Tithe.ly. There is one thing I would like to be able to do - click on a person's donation and print just that one donation. Right now, I'm having to take a screen shot and then print that.

Also, when I first log in and click on Transactions, I am able to see a long list of donations that were given. However, when I click on Deposits and then try to go back to Transactions, it won't pull up the list. It only shows those particular deposits of what I was just looking at in Deposits. The only way I've been able to view the full Transaction list again is to log out & log back in.

"It is pretty easy to use"

It is pretty easy to use, but I still go back to Tithe.ly 1.0 to export my file and save as an Excel spreadsheet for our deposits.

"The program was quick and easy to…"

The program was quick and easy to learn. I had an issue messaged your helpdesk. They were quick to respond and assist.

"The way so easy and fast to solve the…"

The way so easy and fast to solve the issues. Easy instructions to follow.

"Ease of use and format Review"

I like that they notify you when contributions are made to our account. The previous format that was used to display the transactions was better than the current one.