"Contractor visit to Mellor Lodge Uttoxeter "

I am a Contractor and made a visit to Mellor Lodge in Uttoxeter recently.
The Lodge Manager (Karen) could not be more helpful and accommodating. After signing in, I was told exactly where to go to get to the right Apartment where I was carrying out some work in a bathroom.
Karen contacted the resident to advise that I had arrived, and also to make sure that they were expecting me and that it was convenient for me to come and do the work.
It's just nice to have a warm welcome, rather than trying to find your own way around an unfamiliar building.

"Really pleasant people"

I live at Tregolls Lodge in Truro and on several occasions I have pressed my pendant accidentally and had nothing but pleasantness from the people answering my call. They tell me not to be embarrassed that I have contacted them and they are pleased that I don’t need their help.
Beryl Macdonald

"I am a lodge manager for churchill…"

I am a lodge manager for churchill estates management and I can honestly say Careline are the most helpful efficient company I have come across in regards to support to the elderly

"Expert help, day or night"

My mother at Petlands Lodge has needed help from Careline Support on two recent occasions and they were excellent each time. Everyone we spoke to has been caring, efficient and professional and provided exactly what was needed at the time, also checking back later to ensure all was well. It is very reassuring to know that expert help is on hand, day or night.

"My dad moved to Burlington Lodge in…"

My dad moved to Burlington Lodge in swanley. He was given a careline pendent when he moved in. I am so grateful as this gives me great reasurence as he is very unsteady on his feet. Dad is very happy as he knows there is always help if he
needs it. Thanks for a great service.

"I own a Churchill retirement apartment…"

I own a Churchill retirement apartment at Burlington Lodge, Swanley. Whilst I have not found it necessary to use the Careline support service, it’s very reassuring to know that this facility is available if required. Having spoken to other owners who have found it necessary to use the service, I understand that the support is very prompt and efficient.

"Excellent service "

My Mother accidentally pressed her button while getting into the shower. I had a call from a lovely guy explaining they had had a call and he could hear the to but couldn’t get an answer so could I go there and let them know when we got there that everything was ok. Was a false alarm but so reassuring from careline.

"Peace of mind"

Careline was a great support in an urgent medical issue. They were professional and understood the problem immediately and took control in a calm pleasant manner.

"Careline took care and consideration…"

Careline took care and consideration with my recent enquiry. I was impressed with their efficiency when our call alarm system and BT line went down. An engineer was called out immediately. Many thanks

"Calm, efficient and reassuring service"

A family relative had a fall at Copperfields early one morning. Within 5 minutes the phone call I received from Careline was calm, efficient and reassuring. They had already requested assistance for her and by the time I arrived just 10 minutes later the warden was also there. My only query is to why contact 1 had not received a call first. Excellent 24/7 service.