"Lisbon Place Newcastle under Lyme"

Lisbon Place careline monitoring moved over to Careline Support on 1st July. On the odd occasion our residents have needed to call Careline Support, their calls have been answered in just a few seconds! This is a marked improvement in service response...and a potential lifesaver for some of our residents. 5 star service!!

"We haven’t had to use careline in an…"

We haven’t had to use careline in an emergency so far but have accidentally pushed the button a few times and they have always responded quickly and were polite and kind.

"Excellent staff …"

Whenever I have had to contact Careline, the staff have always been polite, efficient and helpful.

"Care line and us"

Our apartment has a careline unit and it’s very reassuring to know it’s there in time of need
We have always found them to be very efficient and courteous and a lifeline to medical services when needed

"Great support"

I must say a big thank you to all of the staff at careline from the Lodge Manager at Avonbank Lodge, your support and patience is remarkable, when I call the staff are always polite and supportive, the owners all have also mentioned on many occasions how helpful they found the staff at Careline.

"My Mum has Careline which has been…"

My Mum has Careline which has been absolutely priceless.
Mum has had numerous falls and would have been unaided for hours with out Careline support
The staff are patient, understanding and contact the services and family immediately.
Careline has literally been a life saver for my Mum

"Lifesaver for my elderly mum "

My elderly mum had a fall last night but thankfully she was wearing her pendant and pressed it and was able to speak to the adviser who made calls to the family so we were able to help her quickly - so glad she was wearing it otherwise she could have been on the floor for many hours. The ambulance arrived and checked her over and thankfully no major injuries. Highly recommend as they really do save lives - thank you !

"Very efficient in responding to a…"

Very efficient in responding to a problem. The call handlers are very patient, polite and knowledgeable/well trained.

They absolutely love their job.

"Very quick response, professional, helpful and friendly"

Very quick response, professional and friendly, helpful team. We made a phone enquiry on Friday and 3 days later by Monday had the falls package unit set up in mum-in-laws home. Alice dropped off the paperwork as she lives near us and we collected the unit from the office in Ringwood. James gave up his time to explain how it worked and how to set it up. Superb service. They do post out paperwork and the units too by the way!

"Medical emergency"

I was extremely poorly
My call was answered immediately
efficiently and with the utmost care
If I could give 6 stars I would