"Exceptional Service…"

I rang ENW this morning and spoke to Victoria who went through security and the tests needed to help isolate the problem We both agreed it was likely to be the main supply at fault and engineers would be with us within 3 hours. Only an hour later the engineers arrived, diagnosed the problem and fixed it within 30 mins of arriving. Now that is what I call service. Exceptional. Well done to all. Xmas saved.

"Superb handling of power cut by ENW staff"

I had a power cut at CA16 6EH (a very rural village in Cumbria) in the storm on Saturday 7 December at 11.15pm. I phoned ENW to inform them and the call handler was very helpful and friendly. The maintenance team arrived by 1.15am. When I got out of bed the next morning they had started tackling the problem. The team leader was extremely professional: explaining the problem, offering me a cup of tea using their kettle in the truck, and even offering to cook my porridge in their microwave. He kept me informed of progress, with the job being completed by lunch time.
During previous power cuts I have received regular updates by email which have always been very helpful.

"ENWL are brilliant"

ENWL are brilliant! They keep in touch when the power fails and are always on the front foot with communications, texting frequently to update customers with the progress of repairs and a forecasted reconnection time.
The National Grid could learn a lot from them.

"Good luck getting through to this…"

Good luck getting through to this outfit....their "customer service" line cuts you off so no way of even asking them anything - Shame you can't move away from them

"I have a powercut"

I have a powercut. I contacted my electricity utility company (Electricty North West). I am highly impressed with the service, help and advice I received from Paul. This gentleman is a credit to his employer. What a great guy !

"Evil company won't put electric in my…"

Evil company won't put electric in my home probably not until January. This is really evil in winter I freezing all the time and it is making my disability symptoms worse. I feel disgusting because I can't have showers anymore. I have to charge my phone on buses because I can't at home.

"Power cut off for around 20 hours in a…"

Power cut off for around 20 hours in a 48 hour period due to fault. I'm on the priority services register because of a medical condition (they offered nothing to help with this). Had to stay up till 4am till the power was restored. They're now saying they won't pay out compensation as even if the power returns for a few minutes it resets the 12 hour clock. I was then told there may be more cuts to come. Being able to do this to people with no repercussions is disgusting.

"Made my young family homeless!"

New connection for an extension cancelled twice. New timeframes are always months away! Home is not safe to live until existing connection is removed and new one replaced! spent thousands on these incompetent connections team. They don't care that we have nowhere to live with vulnerable children!

"I wish I could pick 0 stars"

I wish I could pick 0 stars, service was all good with getting the fault fixed quickly but the state they have left behind has been horrible to deal with. If they tell you they will put everything back how it was don’t believe a word they say. They broke things and lied about it, only admitting it when I told them I have footage. They have tried to lay paving that is a different colour. There’s a long list but my advice is take pictures of everything before they step foot on your property, I MEAN EVERYTHING!!!
The damage they have done is still not fixed after 5 weeks. Absolute cowboys won’t even provide a letter for me to get legal advice!

"Immediate Response"

I rang Shannon at Warrington HQ at 09-30 explaining that I had found woodworm in the board holding the Electric Equipment in the garage .She was most helpful and promised to get it seen to ! That same afternoon 2 engineers ( Nick from Milnthorpe and his mate from Kendal ) removed all the equipment off the infested board, replaced that board with a clean treated one and reinstalled the electric equipment. First Class Service. Well done Electricity Northwest.