"Outstanding service - so lucky to have this great supplier."

Having suffered a power supply to our house - Electricity North West sent a team out within a few hours to identify the problem and within 24 hours power was restored. Within 3 days the restoration works were complete too. All the staff involved - the call centre - the electrical engineers and the civil engineers were great. They were very helpful, friendly and true experts. They made sure the job was completed to a really high standard. Well done Electricity North West!! Thanks so much.

"James is the Man."

I was meeting Mr James Gregory as a construction coordinator at a site we were doing work with ENW. He was extremely polite, professional and huge amount of knowledge which he was kind enough to share. He then physically fixed the situation saving thousands for my client. I wish all service people I meet would be as good as he was.

"Weekend emergency response"

We called ENW on Sunday, 26th November, following the implosion of a very ancient piece of equipment which handled the power supply as it entered our property. Although our power was still on your staff determined that the unit should be replaced there and then which was a great relief to us.
The job involved digging up the pavement to isolate our supply, thereby saving the rest of the street from a temporary blackout. Despite the evening being dark, cold and miserable your guys set about the job with good humour and explained what they were doing along the way.
We were disconnected for less than an hour and now have an up to date unit installed in our cellar.
All the people we dealt with were professional, efficient and reassuring and we can't thank you enough but a special shout out to Gareth and Sean who carried out the job and have made our home safe once more. We're very pleased to have you as our supplier.

"Rubbish electric gone off 2 times this…"

Rubbish electric gone off 2 times this year garbage provider

"Electricity went off yesterday (Sunday)…"

Electricity went off yesterday (Sunday) afternoon 2.50pm called out ENWL arrived within hour. Found out fault external offered to bring mobile generator later that afternoon. Explained would stay at sons home for evening. Today generator arrived 8 am and shortly after work Team arrived. Every one who has been was a pleasure to deal with polite courteous and respectful of property. Extremely happy with the service provided Thank you

"Great customer service but you guys…"

Great customer service but you guys need a way of logging a powercut quickly via the website that auto generates a power cut update. Had to have a 5+ min call just to notify ENW because the site said no reports had been made when in fact there had been a lot of calls.

"Jointing Team"

Great job done by the jointing team in restoring power to St Clements Ave earlier this month.

"Katie I don’t know if you will see this…"

Katie I don’t know if you will see this or your managers but you have been absolutely brilliant on the phone call, so helpful and understanding very informative and I wish all the agents from different companies would deal lile you Katie, we need more Katies like her. Well done, hope they will give you promotion xx

"Great customer service"

I rang and was given a strange email address which I used and never expected a reply. However when I got a response they asked for my number and called me when requested
They couldn’t have been more helpful. Answered all my questions and sorted my issue immediately.
If only more companies were like this!🥂

"Phone calls cut off before speaking to anyone"

They have a phone number but when you choose the relevant option, you get cut off. The enquiry form is the only means of contact and it takes them forever to deal with anything. We are having horrendous problems with the equally inept British Gas and have absolutely no way of checking the billing without obtaining excess capacity details with ENWL. Nobody should be allowed to charge unless they can tell you what it is for. I wish I could give no stars.