"Bunch of useless cun*s the staff and…"

Bunch of useless cun*s the staff and company are so detached from reality it's unbelievable

Power cut since 11am which has resulted with loads of freezer food defrosting and going to waste and all the idiot I spoke to on the phone could say was "sorry you're only entitled to any form of compensation after a minimum of 24hrs" and "we're trying our best to resolve the issue" bog standard reply which is probably on a sticky note in front of them

What about the money wasted on food? Do they think we're all made of money or something?

Brag about 160+ million pounds in profit and can't even help their customers out. Absolute jokers the lot of them

"A terrible experience with this…"

A terrible experience with this company. After a power outage to myself and my neighbours on 31st may 2023 we have had no hot water, heating, power or lighting.

Power restored after a few days I have a family member who uses an oxygen concentrator so we had to use emergency cylinders.

They have advised they will sort the boiler out on Monday 12th so that’s going to be 13 days with out any sort of heating or hot water.
Personal hygiene is so important for a unwell person who uses oxygen
A 7 year old child
An adult female if you’re a female well you know what I mean when I say it’s the time of the month.

I spoke to one advisor who said oh we’re going to have some nice weather! Seriously make me wonder how detached these companies are from their customers needs.

"Doing work until 2 am keeping us awake"

There men were working until after 2.00 am that morning. They seemed to be filling the holes they had made from 12.30 pm/1 am onwards. Why didn’t they come back at a reasonable hour? The digging and loud noises late in to the night and early morning meant we couldn’t sleep. That work was not necessary to do then and they shouldn’t making noise after 11 pm.

They were there all day. Their vans were parked along the road blocking driveways and road so you couldn’t drive past. They seem to have blatant disregard for people and caused maximum disturbance.

As residents we weren’t notified of the work taking places prior or during the work to be able to prepare. This isn’t the first time they’ve been here. They were here last year a number of times.

I came back from holiday last year at midnight to no electricity. It transpired that they had switched everyone’s off in the immediate area but hadn’t attempted to contact me to let me know.

Electricity had been off for one week. I had a big puddle in the kitchen and all my food in the fridge had to be thrown away. There we’re lots of faulty appliances that weren’t working that needed to be fixed or replaced including my boiler, oven, microwave, washing machine, fridge, lights, house alarm. They damaged my front wall. I didn’t have electricity the next day until later on and it was our Eid celebrations.

It was a headache to sort it all out and it took over 2 months to get everything sorted and get compensated. I was being told they would only repair up to £300 and had to fight and argue everything.

"My biggest regret is not having looked…"

My biggest regret is not having looked at the reviews on trust pilot..before I started on a two year journey dealing with this appalling company. ..from start to finish (if there ever is one )is unbelievably inept. arrogant.impossible to deal with..never available. .always hiding behind terms and conditions. .it is impossible to describe how totally inept they are..and that is just the start..the longer it goes on..the more you get blunder after blunder...no service..no one wants to answer anything. ..I have gone to Ofgem and the ombudsmen in the hope that something will be done...the latest escapade was to dig up the road (again )damage the water supply..refuse to give me a name..and just left...I have just had eye surgery and need clean fresh water..non of this matters to this crowd. ..they must be doing things like this every day of the week. .Can you imagine what it feels like having to deal with this ineptitude and waiting for someone with a grain of integrity only to be met with complete indolence. .Please read this review and contact me for more information. ..oh..and the positive reviews cannot possibly have been posted by anyone who wasn't part of their outfit...it just wouldn't happen...I wait again to see what happens and will take legal action to recover the many consequences of their lack of skills..Stay well away...ALWAYS.

"Called ENWL with an electric meter…"

Called ENWL with an electric meter fault spoke with a lady called Alisha she was so helpful and arranged an emergency engineer visit with 3 hrs. Engineer arrived within 30-45 mins couldn’t fix the problem it was down to the supplier but Dave was extremely helpful and went above and beyond. He got the suppliers name and number from his colleague for me. Overall great service. Thank you

"Spoke to an adviser called Dan"

Spoke to an adviser called Dan. Absolutely A1 service. Thank you

"We had a power outage last night"

We had a power outage last night. The problem was soon fixed. We were kept informed by text and a phonecall from a real person, once the supply was back on
Excellent service.

"Awful"

Awful, unreliable and poor service. Please think twice before engaging with them.

"Fantastic service cannot fault…"

Fantastic service cannot fault electricity northwest ,we had a power cut Christmas Eve 8pm ,,electrician came out early hrs xmas day it’s was a big fault a generator arrived within an hr which literally saved Christmas so could use our oven etc ,they came constantly with diesel to keep us in power over xmas we have had the generator until the 27th when they could dig the road up in the wind rain & dark they were there till nearly 11pm & then within an hr a truck came to fill the hole in from start to finish the service from each person has been fantastic especially at this time of year it’s much appreciated Thank you .

"MARK OUSTANDING SERVICE FOR THE…"

MARK OUSTANDING SERVICE FOR THE COMMUNITY. Spoke to Mark last night about a sudden power cut. MARK went out his way to support me. Support any urgent needs aswell. Updated all systems. We are so lucky to have people like Mark working at this time for our country. I wish him the upmost best at northwest electricity and amszing christmas.