"Returning your funds is Extremely slow."

Don't order from this company as if you have to return anything it will take up to 6 weeks from the time they receive it before you will see your fund back. They have no problem charging your Credit card right away but take their time about return you money.

"I went to vist our local store and was…"

I went to vist our local store and was confronted by the staff at the door. I had a shield on but was told it was not acceptible. I was told that a bandana, or my t-shirt was acceptable if I did not want to wear a paper mask for health reasons. I came face to face with Medical Discrimination. WOW.

"MEC is no longer a great place to shop."

When MEC were a Canadian company, they were outstanding. Service and quality were unquestioned.

Now that MEC is owned by a US holding company they are horrible.
It just took me 6+ weeks to receive a refund for an item I bought online. And I had to pay $11 to return it. I only received the refund because I became the 'squeaky wheel' Otherwise I assume I would still be waiting for my money.

"Nothing but hassle went to Atmosphere instead, great service there."

Went to MEC in Calgary today. I was all the way up stairs and though the entire store. Then someone comes up to me with a box of masks. I said I have a medical exception. He said, we don’t accept them, you will have to shop online. I said no thanks, I will spend my money else where. I crossed the street and went into Atmosphere. I had great service, nobody asked me to wear a mask and I spent $300. Not sure why business continue to harass their customers. The store was not busy, very easy to social distance. Anyway, I will not be shopping there again.

"Do not order online from MEC"

Do not order online from MEC. They make you pay return shipping and charged me $13 to return my item to their inventory.

"Be careful with online orders / arduous return policy"

I tried to return a $184 pair of Fjallraven pants (I wanted one size larger). I followed an arduous e-mail, filled out all the paperwork and paid $17 to return the pants to Richmond at the request of their customer service and no response. I followed up 10 days later, no response. I’m out $200 + and no pants.

"When I initially joined"

When I initially joined, I was told that I can only purchase from this store if I had a membership. Sure, its was only $5, but was told that this was to keep prices down in the store. I was pleased with the selection and enjoyed shopping there for a while. But recently, I started visiting again. The store had gone from affordable to completely over priced. What happened to the purpose of the membership. I litterally could not believe how much they were charging, when I can go elsewhere at 20% lower. This store lost its way, and will most likely never shop there again. Its out of my price range anyway.

"longtime customer will go elsewhere"

I have been a longtime MEC customer. Attended North York store on 14 Oct 2021. Not one staff member acknowledged my presence. When asked they stated it was not their area. Most turned away when being approached. I knew what I wanted but needed to size several items. Was intending on spending quite a bit of money on footwear and a gravel bike. Left without purchasing anything. Other customers were approaching me as they were not getting assistance either. Quite disappointing.

"Very bad customer service- coaching needed -I was a good customer for decades"

I was a good customer for decades. Now I am changing for a better Sporting Goods store which respect customers. . Customer service agents and supervisor need a serious coaching. M.E.C. is hardly honouring their Solid Rock Warranty! Be aware when doing purchases

"Canceled my order- SCAM company"

I've paid for my order , 5 days later they sent me email that said this item it's not available ,sorry for that .

This spam fake company deserve bad real feedback

Order Number:12483856-000 Received: 21/08/25