"I ordered a kids snowsuit on clearance…"

I ordered a kids snowsuit on clearance ($130 vs $170) after 5 days without notification of shipping I called; in hold for 20 mins then requested a call back. Call back came at 8pm and hung up after 2 rings. Another 20 mins on hold to find they couldn’t fulfil the order.

"I ordered a down jacket at clearance…"

I ordered a down jacket at clearance price from MEC online, but they didn't fulfill the order even though the jacket was available in many stores when I did my order. My brother bought the last large clearance jacket in the Vancouver store. There were 2 jackets available in the North Vancouver store but the staff told me to just order online to save me from driving to North Vancouver. I waited 10 days and the order wasn't processing so I phoned and they said still trying to fulfill the order. I waited 15 days and decided I will try to locate a jacket myself. I found one jacket in the Quebec store. I phoned the MEC BC warehouse and told them I located a jacket. They said great we will now send the jacket from Quebec, WHICH I HAD TO FIND MYSELF. However, they still have not processed the order, no confirmation email, no money taken from my account, nothing. It has been 18 days and waiting. Horrible customer service.

"Never received, no refund or response."

Never received package despite Canada Post saying it was delivered.

No response to my customer service request.

Don't risk wasting money with people who don't care.

"Lost a gift certificate email that was…"

Lost a gift certificate email that was sent from my brother. Customer support on this has been zero. It is simply not possible to get in touch with anyone. You're on hold, they hang up, and they don't return the call when you take that option. Going to the store didn't help either. THey cou;dn't do a thing for me.

This place is the wrost outdoor gear store I've seen anywhere.

"Do not order online"

Basically, as all the order reviews stated… do not order online! Terrible customer service and it takes forever to get my online order. Too bad I didn’t read these reviews first before I ordered.

"J’ai commandé une montre en ligne"

J’ai commandé une montre en ligne. On m’a chargé le montant pour finalement me dire que ma commande était annulé parce que l’article n’était plus disponible. Jon me rembourse. Je me rend en magasin parce que je suis pas satisfaite, on m’offre de faire venir une autre montre d’un autre magasin. J’accepte et paye. Après deux semaines sans nouvelle je reçois un autre e-mail me disant que ma commande est annulé parce que l’article n’est plus disponible alors qu’il gardait la montre pour moi. De la vraie hypocrisie. Plus jamais je fais affaire avec eux. Après tout ça il m’offre un moindre 15% de rabais sur une commande en ligne de plus de 250$. Une vraie blague. C’est degeulasse. Un conseil; oublié les commandes en ligne !!!!!

"DO NOT BUY ANYTHING ONLINE"

DO NOT BUY ANYTHING ONLINE! This company has completely falling off the rails. No email response and it’s been over a month, Chat never works, called 3 times, each time I am told a different version of the same story. Been waiting on a refund for a successfully completed return. MEC has not refunded even though they have acknowledged the return. STAY AWAY! It is so sad as this used to be one of the great stores.

"Painful experience/Christmas letdown"

Ordered cross country skis as a Christmas gift. After a week when I had not received a shipping notification I called. Could not get through and requested a call back but never got called back. A day later I was informed the product I ordered was no longer in stock. I reordered a more expensive seat of skis and after almost another week of no shipping notice I called customer service again and waited too speak to a person. Ordered had been flagged for fraud and no one had reached out. They released the order and told me they would arrive before Christmas and are now showing an estimated delivery of the 28th.

"Do not shop here"

Ordered a 7 day food pack, no follow up from them on shipping so I contacted customer service only to be told the item is out of stock, no longer available. NO communication from them until I initiated and it was a Christmas gift. Cancel that order, place a new order for a Dry Pack - to pick up in store (store showed stock), called today - told it's being shipped from their warehouse and won't be in until well after Christmas - DO NOT shop here. NO communication from them, no proper updates and misleading that they have items when in fact they do not.

"Terrible customer service"

Terrible customer service. Purchased an item indicated as in stock in store to pickup. Apparently it wasn’t in stock so they decided to ship from another without telling me. Couldn’t cancel, so I waited 3 weeks for item to finally arrive at store (although I’d already bought the same item at another store by this time). Call the store, they can’t refund me. Try calling Mec support repeatedly, they never answer the phone or even bother to call me back, still no email confirmations from Mec. Didn’t respond to the web form I sent in either. Never had any of these issues when MEC was a coop and owned/operated locally. Never ordering online with them again!