"I was told refund process will take a…"

I was told refund process will take a…

I was told refund process will take a few weeks and will be notified by email, and few weeks later still no refund. I contacted customer service and I was told refund is still pending because they are experiencing delays in processing refunds and I will be notified again through email. They are not organized at all. Too bad you can't give zero rating.

"Placed an order on January 18th...they…"

Placed an order on January 18th...they don't expedite so the package arrived almost a week later. I returned it and there was no confirmation they received it by February 20th....tried the CHAT option which timed out when the agent go to me. Was instructed to call as the wait times were 5 minutes. Waited 40 minutes and then left a message. Agent called back about 3 hours later. They are overwhelmed in the return department and she said expect 5-6 weeks for a refund. In total that's 8 weeks MEC will have use of my funds. Unacceptable. Never again......

"They have blocked my emails"

They have blocked my emails, Wow!

"This place is brutal for customer…"

This place is brutal for customer service. Just the worst. Find your goods somewhere else. They simply dont care... Oh and if you have to return something they hold your refund for up top 8 weeks so they can use that money to invest and profit. Scumbags.

"Customer service SURPASSED MY EXPECTATIONS"

I went to pick up a belaclava I had ordered online from Kombi. When I opened the bag, I found the lace was half out and some thread was already unwoven and hanging.
I did not buy the item from MEC and yet they offered to give me a reduction on the price and gave me a free lace and toggle.
I must repeat, a reduction on the price and something free. The manager took it upon himself ,to make up for Kombi's sloppiness.

"I ordered a pair of shoes that were on…"

I ordered a pair of shoes that were on sale on January 4th and received an email a week and a half later stating they were behind schedule but assured the shoes would be on the way. I followed up 3 weeks later through online chat with a representative who stated their supervisor told her that they were in the process of moving warehouses which was causing the delay.

Finally, almost a month later they cancel my order and send me a 15% off promo code. When I check their site, the shoes and size I want are still available but are much more expensive.

"I ordered a pair of pants"

I ordered a pair of pants, it says the order is complete, I have never received the order. I have contacted customer service at least 5 times, one lady told me that to much time had passed and they would refund me, nothing from anyone, it has been since December 7 that I ordered. They gave me a "well it is Xmas time and we are busy. It is January 28, and nothing. This is so annoying.

"Horrible"

Horrible. Was sent an older or newer model of snowshoes that were not what was pictured online. I would not have ordered them if I knew what I was getting. Product arrive with no tags- nothing. Have now been calling, emailing, and chatting for over 5 days and am no closer to a resolution than when I received them. Will not order from them again.

Follow up- still have not been refunded my money. I finally was able to get a return label to send the snowshoes back, but now they are in limbo and the company will not respond to me. As this return is a result of an error on their part - it is extremely frustrating and I just want my money back! I was able to make another order with a different company and receive the new snowshoes in a shorter amount of time that it took to organize a return at MEC.

"I'm impressed."

I tried on 6 or 7 pairs of shoes and each time the sales person came out in a resonable amount of time to check on me. (They work at the Vancouver store. I think their name was Jessie but i have bad hearing, so something like that.) I'm impressed with MEC. The person i returned shoes to was great and so was the person i paid for the replacement shoes. They've always been friendly. (Except for the rude customer who jumped the line), I had a great experience. AND i know what i got is gonna last.

"The longest return of my life!"

Well I ordered a pair of winter boots before christmas and they were to small so I returned them and I received a email that they received them and after waiting a month for them to return my money I called and the girl told me that it would take another month so she said it will take 2 months to get my money back! I asked if this was a joke because I have never waited so long in my life! She said if I don't get my money back by the end of February to call again! WOW! I will never shop there again!