"Top-notch high quality gear"

MEC stands out as a premier Canadian online retailer, offering an impressive selection of high-quality outdoor gear. Their frequent sales are not to be missed! I recently scored an amazing Osprey backpack during one of their promotions, perfect for my hiking adventures. Although a minor issue with a security tag arose, MEC's customer service promptly resolved the matter. I'm thoroughly impressed and would definitely shop with them again. Their commitment to quality and customer satisfaction is evident, and I highly recommend MEC to anyone seeking top-notch outdoor gear!

"The "rock-solid guarantee" they're so…"

The "rock-solid guarantee" they're so proud of is not so rock solid anymore. Years ago I brought in an MEC brand tent for repairs. It was about 20 years old at the time and they fixed it for me, no questions asked. Ive also had a day pack fixed, again, no questionsasked. Today I brought in a pack, about 10 years old, and was told they didn't fix things any more, and anyway the pack was too old, even if they did.

If they're not going to stand behind their products, fine, but they need to stop saying they will. If you want a company that really stands behind its products, buy your gear somewhere else.

"Terrible customer service, no refund 3 months after return"

I ordered a backpack in February. Delivery was quick but it turns out the backpack had a manufacturing fault. It took several emails (never received a response) and several conversations through their online chat to receive a return label. Was finally able to return the backpack in early March. Was told the refund could take up to 12 weeks (!). Three months later, still no refund.

"I am a long time customer at this branch…"

I am a long time customer at the branch of MEC in Toronto Sheppard street. I bought a number of bikes and a lot of travel related equipments from them. A tube I bought last year had to be changed and I had to wait one day to do it, complained to the manager and he basically told me not to complain. Last time I buy from MEC.

"Don’t waste your time, or your money"

This is an essentially an American Big Box store now. Supply chain and inflation issues I understand, but the real issue is that maybe 10 years ago they let go of a lot of the actual outdoor enthusiasts on their Board in favour of business people, brought in a bunch of other higher price point lines of merchandise, scaled back their MEC product lines, built a bunch of expensive Big Box stores, and then, when they almost went under because of their poor business judgement, had to sell out to an American Equity Fund, thus alienating what was left of their original customer base. In doing this they really sold their soul.
Now they’re just another crappy Big Box store with significantly overpriced merchandise and poor service.
I went in to get a simple bike part (a rim that could take a quick release skewer) for a five year old bike that I bought there. Not only did they not have it, but they said they probably couldn’t get it anymore, that they didn’t stock it anymore. I asked if that was a supply chain issue or a MEC decision. No answer and no eye contact.
Good luck paying off the debt you incurred while your business Board was running the Coop into the ground, because you’re not getting a penny out of me anymore. What a disappointment you’ve become. You used to be a store Canadians were proud of. Not anymore.

Evan Thomas

"Wrote a review and received…"

Wrote a review and received confirmation that it was posted but when I checked it was not there. I followed up with customer service and I was assured it was just to soon and that it would be posted.
Still waiting!!! Now I don't trust the reviews they post!

"A couple of years ago I ordered several…"

A couple of years ago I ordered several backpacking meals, I guess they didn’t have one of them(I ordered 3 of this one kind) so they picked another one and sent 3 of them. I order based on food allergies and live very far from a store to buy in person or return. I couldn’t get a hold of anyone by phone and they never replied to my email. I thought I’d reach out to them and try to get a sense of what type of customer service I would get before I attempted to order anything again( I’m looking at things a lot bigger than meals right now). Their customer service is the same, so glad I checked in before ordering anything big

"Multiple orders, no issues. A+"

Have ordered multiple times off the MEC website and it has been effortless. Shipping was relatively fast (and free). Had to return one item (no fault of MEC, I just ordered an incorrect size) and it was painless with the supplied return shipping label.

"No longer shopping here"

No longer shopping here. I've been a member for over 30 years.
Customer service is so poor. The teams that work there now do not care about the outdoors, or helping customers.
Returns are not simple any more and their MEC products are all no longer quality.

"Terrible customer service as always"

Purchased a bunch of small items. Was not given a paper bag. Was not even asked if I need a bag. Carry all the items outside the store and dropped a few items in the snow. Poor customer service!!!!