"Worst customer service"

Worst customer service. 2h waiting to chat, 1h30 on the phone. 3 weeks after placing the order it hasn't shipped and customer service is useless. I will never ever buy anything online from them again.

"Lousy customer service"

Placed an order of 3 items on Nov. 30. Received shipping details in a timely manner and two of the three parcels arrived. Checked on the third item; it has been returned to the shipper. I called the shipping company - I was able to talk to a person in 15 minutes and was informed that they had to return the package because there was a postal code error and MEC did not allow them to make changes. Note the error was not mine - 2/3 of the items delivered and the address was correct on my order. I have now been on hold with MEC for 3 hours!!!!! This is unacceptable. Yes, it's busy; hire more staff!

"They cancelled my order."

I just received an email that they cancelled my order.
I'm in a bit of shock and am now scrambling to find Christmas gift. I have never had a company simply cancel an order without any real explanation weeks after purchasing. I don't think I will ever trust this company again.

"Christmas gift sent via Canada post…"

Christmas gift sent via Canada post during the strike. No customer service response. Everyone else has figured out how to deliver packages with the strike going on. Disappointing.

Unbelievably it has gotten worse. I decided to order a replacement for store pickup and just got a flippantly worded message to say that store pickup is also delayed.

More than $1000 now tied up on credit cards and no Christmas presents. Behaving like a store that is going under.

Beware! I just checked my credit card statement and found an extra charge on it for $590.00. Their system is so messed up that they are double charging credit cards when an item is delivered to a store and not refunding items that are lost or not delivered.

Nearly all of their customer service channels are not working and they aren’t even responding to 80 percent 1 star reviews!

"If I could put 0 star I would"

If I could put 0 star I would.
I made a purchase during Black Friday week. Although it said on the MEC website they are using a different carrier due to the Canada Post stike, they don't. The day after my purchase, I got a tracking from...Canada Post!! I live in the Montreal area. I tried to call to cancel my order, after 1 hour+ on the phone where I couldn't talk to anybody, I left a message with still no return. The online customer chat is not functioning and the email I sent to customer service still doesn't have a reply.
I had a problem with a previous online purchase at MEC. I was giving them a second chance with this order but definitely, it's the last time I shop at MEC.
It's sad to say but this company is no longer what it use to be.

"I have been a MEC customer since the…"

I have been a MEC customer since the days of the wallet card. I recently ordered items from their Black Friday sale and they sent it Canada Post during the strike. I live in the GTA. It took days to get through to Customer Service (their email wait times are 3-5 days and the CHAT function on their website is out-of-order). After many attempts at their "call-back" system I finally waited 49 mins on hold to get a person. She offered no solutions and then hung up on me when I asked to speak to a supervisor. I have started a charge back on my CC. BUYER BEWARE

"Great customer agent support"

Long delay for call back, but excellent customer service. Ordered online on Sunday, received an e-mail on tuesday morning that item would be shipped through CanadaPost (along with a tracking #). Called cust service wednesday AM, got called back on Thursday. Beware, their automated delivery system identifies every city with a postal code (first 3 digits) with a "0" as only reachable through CanadaPost, which is absolutely not the case... Clerk was polite and offered to send It again through Purolator, and that I send back the Item, once CanadaPost deliver (sometime once the strike is over) for a refund of the initial item. Lessons learned: If your Postal Code contains a "0" in its first part and that you want your order before strike is over at CanadaPost, then go through their call center when ordering rather than online (at least for this year, until they correct their shipping system).

"Winnipeg store"

Winnipeg store. I wanted to shop longer but needed to use a washroom. Both customer washrooms were posted as not open or accessible to the public. Well, had to leave. Sorry won’t return.

"What a waste."

I ordered two pairs of socks and a backpack TOGETHER and they shipped all three items separately. I live in a rural town and it hurt to receive the items separately way out here. For a store who sells outdoor stuff, they don't seem to care very much about the outdoors. I emailed them and no response. I won't be ordering online again...

"Awful experience with online order"

Awful experience with online order. Beware, MEC advertises they are using alternate shipping providers during postal strike to dupe customers in purchasing online. They are not! Customer service showed no explanation or empathy that the day after I placed order it was shipped with Canada Post when I am not at a PO Box or Rural. Now they have charged me for a gift $$ that will never arrive for Christmas