"The staff member Josie was…"

The staff member Josie was knowledgable, informative and explained everything we needed to know when purchasing a hot tub in the future. She was fab with my 3 year old who loves the experience as much as me.

"Been waiting for a manager to get back…"

Been waiting for a manager to get back to me for 2 weeks to discuss a refund under the Consumer Rights Act. Chased it up 2 days ago was told someone will call and still nothing!
My hot tub was damaged during delivery along with the fittings for the lid being in the wrong place so it was cracked and couldn’t be secured down. To which I was initially told the straps will stretch. (Not unless I want them to rip over time.) A replacement panel has since been fitted. We had to have some of the speakers replaced as they were faulty. There are a number of outstanding issues that I raised when a guy came to replace speakers, including chemical issues and the headrest doesn’t stay in place, to which we have not been contacted back about. And more issues keep arising; some of the jets intermittently don’t work. When we were in the sales office we were told the tub is very low maintenance due to the frog system and that it’s used in holiday lets so holiday makers do not have to deal with chemicals. The service team have a different opinion to the sales team. I am constantly having to adjust chemicals daily and it requires a far higher dosage than we were advised and than it states in the instructions.
It seems that once you have paid your hard earned thousands they don’t want to know. Next stop ombudsman.

"Good range to look at, staff very helpful"

Very helpful, polite staff, who were not pushy. They had a good knowledge about the products they sold.
A good range in store to look at.
We came away with a good understanding of what type of hot tub would be good for us, and will be back shortly to look at purchasing one

"Great product and service"

Great product and service. Very professional and trustworthy company to deal with.

"Great person working very kind and…"

Great person working very kind and gentle simon it’s the best

"Friendly staff and extremely helpful…"

Friendly staff and extremely helpful for my individual needs. Overall lovely experience

"Helpful and honest advice"

Helpful, honest and friendly advice on the maintenance of the tub.

"Extremely helpful and…"

Steve was extremely helpful and knowledgeable on the hot tubs available. We are looking for a hot tub but restricted by size and he was very helpful showing us what he and other stores have taking us through features each had.

"Josie at the Swansea branch has been…"

Josie at the Swansea branch has been Awesome in helping me find a lifter. Thanks Josie- appreciated

"Was helpful from start to the finish…"

Was helpful from start to the finish very good service help me to get the hot tub for our house and family would recommend to anyone 🎉