"A great time in a hot tub!"

The hot tub arrived in plenty of time for a birthday celebration and was perfect for us all ages ranging from 70's to young children! Would recommend for any celebration or relaxing few days with friends or family or relax time !

"The Best Support out there"

Such helpful support staff. Not only gave very good advice about potentially selling, but after deciding to keep offered a part for the tub which is arriving tomorrow.

They were lovely when buying it, and even better now. Superb.

"Josie was very helpful and kind,"

Josie was very helpful and kind,, very interesting with all the information she gave me and showing me everything about hot tubs and how to clean and look after them.

"Professional and a highly recommended company"

I highly recommend hot springs as a company. Spoke with a loverly lady regards the company’s requirements for an electrician to assist them, and there customers in regards to installations. Outstanding customer service and extremely professional.

"Very friendly and welcoming"

Very friendly and welcoming. Josie gave very good advice and is very knowledgeable about Spas and their health benifits

"They called me back when I needed to…"

They called me back when I needed to buy a new cartridge and had it in for me the very next morning

"No response or delivery after purchase"

Initially the experience was one of the best I’ve had the sales people were friendly not pushy and very helpful.

Then after that it all went downhill.

I was told on ordering i'd have my hot tub delivered in 3-4 months which was fine but it has now been over 5 months and I still haven’t been updated with a new delivery date.

What has disappointed me most is that neither the Cardiff branch or the head office have replied to my emails simply asking for an update, it’s not a great way to treat customers.

"Customer service very friendly and…"

Customer service very friendly and helpful great all round been using them since 2015 when we purchased our hottub from them.

"Excellent service with Josie and Steve"

Excellent service with Josie and Steve, they were very helpful and knowledgeable in helping us to choose a hot tub. Quality hot tubs also.

"Great service from the shop .very…"

Great service from the shop .very helpful and friendly. Goerge Was very polite .the shop we went to is the one by blue diamond in cardiff .