"Donna was excellent!"

Donna was excellent!

"Easy process to sign up for services…"

Easy process to sign up for services and everything was explained thoroughly by Jet.

"Jonathan V"

Jonathan V. was very informative and answered all my questions, was extremely helpful in deciding which plan to get, also centric fiber has very good service all around. Highly recommend going with centric fiber.

"Jonathan was professional"

Jonathan was professional, knowledgeable and friendly. Top shelf. I would hire him if I had my own business.

"Yesterday there was an outage in…"

Yesterday there was an outage in Southside San Antonio that lasted over 12 hours! Now today, another outage 7 hours and counting! People have to work, need camera access as it is Holiday season! This is just completely unacceptable! I’ve been with you guys since 2021 and I’ve never had these issues! It’s the holidays! Please do better! It’s not even raining! Ugh!

"I haven’t gone a single month without…"

Update on 9Feb2025 - January was the first month without an outage, and then basically had an all day outage on the 8th of Feb. Customer service completely unreachable, and now that I'm trying to call and get credit for the day I was without service, their VM inbox is full yet again. How the hell an ISP has a full voicemail is beyond me. You should have an infinite amount of storage for things like that.

I would avoid doing business with this company unless you like paying for something you don't receive

15 Dec 2024 - I haven’t gone a single month without an outage. I always have to call in to get my credit because they don’t respond to emails, and now their customer service mailbox is somehow full despite being a corporation.

I’m sure it’s full because enough people have been without service this entire day that they’re wondering what exactly it i they’re paying for.

Time for me to go back to spectrum because at least I know I’ll get an automatic credit after four hours.

"Every few days internet is out"

Every few days internet is out. No one ever answers the phone and no one ever responds to emails. Keeps you in the dark on outages and won’t resolve anything. Awful service all around.

"Off The Chain Customer Service "

Ms. Shanice AWESOME!!! OFF THE CHAIN AWESOME!! To the moon and back. I am not easy to work with but she made it so easy for me to get my tv connected to the WIFI I was losing hope but she turned that feeling around and now I am enjoying my tv. Thank you Centric for employing Shanice to be there to help someone like me, Brenda Ford

"Mackenzie was absolutely amazing at…"

Makenzie was absolutely amazing at providing detailed info I was requesting and even provided suggestions that I greatly appreciate, I will be contacting centric fiber on Monday to get service back

"Great customer service "

My experience with this company was very professional, kind, and patient. My bill was due and there was complications. I communicate with the company as I worked to get the issue resolved. They was very helpful and assured me they were willing to work with me. I appreciate them for the great customer service that was extended.