"BEWARE OF POSTAGE FEE AT THE END"

About to purchase their product, went through the whole process and as I was about to pay.. realized they added their shipping fee $30USD at the very last step... which cost as much as the tiny bottle of eye repair serum I wanted. Not a good way to do business... string your customer along and rip them off at the death... sorry I won't be buying your product.... noooo way !!

"This is my third order from Glow Fairy"

This is my third order from Glow Fairy. Not only do their products deliver as promised, the pricing is fantastic and their customer service is very prompt with their responses and very helpful. I could not ask for better.

"I love The Glo Fairy x"

I've always had a good experience with Glow Fairy. Their products are truly unreal and I'm hooked. Customer service response time is very quick and Lauren is great. I've had communication with her a few times and she has always satisfied my concerns and dealt with refunds etc promptly 😊

"Lauryn responded to me within 24 hours"

Lauryn responded to me within 24 hours. And upon seeing a copy of the packaging, including the serial numbers, had a new box sent to me, free of charge.
Thank you.

"Fabulous Customer Service"

I messed up my shipping address and emailed as soon as I realized my mistake. Lauryn responded right away that it was updated and corrected. She even gave me a future discount code! Amazing customer service!!

"Very helpful!"

My initial order was sent to the wrong address, but when I contacted the company about this, they were extremely helpful and immediately arranged a re-shipment. I was really impressed.

"One item was missing from the package"

One item was missing from the package, tried to contact the company three times with no response. And with a very high customs fee (I live in Canada) it's not worth it for me to purchase from this company again. I tried to order together so I only pay one custom fee and half the order wasn't even there. Now I'm being ghosted by this company. DO NOT ORDER FROM THESE PEOPLE. The previous products I got do an okay job, and now I'm convinced they aren't worth the price they charge, especially with a customs fee.

"Customer service was quick to solve an…"

Customer service was quick to solve an issue with package arriving opened and replaced it for me

"My packege arrived incomplete because…"

My packege arrived incomplete because the bag broke on the way to me. Lauryn was diligent and resolved the issue immediately! Thank you Lauryn!

"The customer service was great"

The customer service was great. I bought 3 glow tubes and one had a funky rancid smell. It was replaced right away. The product works as well as any crepe reducing lotion. It’s nice though that it’s a compact stock not a lotion