"It's been pleasure dealing with Micky"

It's been pleasure dealing with Micky. She has been incredibly approachable and helpful. Every time I've had any questions, Micky has responded quickly and professionally. Thank you for all your help
Hania

"Totally let me down ...and was lied to…"

Totally let me down ...and was lied to ..never use again

"Good adhesive and fast delivery"

Good adhesive and fast delivery

"Click and collect a waste of time"

Don't purchase anything via their website- their internet sales are completely useless. Placed an order to click and collect, which branch confirmed is in stock. They stated they'd had nothing through from the internet sales team. Cue me trying to get hold of them which is an absolute nightmare (apparently their phone system just terminates calls if they're too busy) and they don't reply to emails. Having to go through paypal to get my money back

Update 22/07- in fairness the web team have been in contact and been really good in resolving today. Thanks

"Was really useful to be able to choose…"

Was really useful to be able to choose a delivery date, although it would have been even better if we could have had a delivery slot communicated on the day. Tiles were very well wrapped and were delivered right to our door by the driver. Great service

"delivered on time "

delivered on time , good price and well packaged

"Don't rely on them if want your item on the given time or if you expect ANY customer service or if you want peace.."

I had ordered IN-STOCK cement boards and paid on the 6th of July. Website said in-stock items will be ready for collection within 5 days, I received order confirmation email, which said wait for confirmation to collect & collection date before visiting the store... Ive been waiting for what feels like an eternity, the promised 5 days has turned into excess of 12 already... i've emailed to ask for status,they have not responded, contacted through their website contact form, did they bother to answer..no ..such a poor customer service, not a trade centre..more like terrible centre...never ever order here if you are waiting to finish your project in time...my Entire project is delayed due to this company and their complacency ...better go to big companies like BQ, Wickes, Screwfix...not to this terrible centre... useless customer service

"Instore service excellent, online service need improvement"

Guys in store were great, order delayed by a day but they accommodated other means of collection. Buying process simple, but no way of tracking the order or any notification of it being delayed. Had to call store to find out of it was ready for collection on date selected when buying.

"Thank you so much Margaret for your…"

Thank you so much Margaret for your excellent support and expertise in helping mum and I with our recent order.
You put us at ease and were so compassionate with my elderly mum’s needs - so rare these days.
Your knowledge and guidance were superb and delivery speedy as promised with no issues. Highly recommend not only CTD but Margaret is one in a million - thank you so much!

"Great staff, really helpful"

Having been searching for tiles for weeks, I came into the Harlow store not really sure about what i wanted. I was welcomed by Jordan and Denise and made to feel so comfortable, not being rushed or pressured to decide. I truly couldnt have dealt with 2 nicer women!
Jordan and Denise were both really friendly, professional, and knowledgeable and took the time to listen to my visions of how I wanted my bathroom to look. Both lovely women, they were patient, helpful and funny,
and made really useful suggestions and comments. They had to put up with me for 4 days, yet each time I visited they went out of their way to help me while listening to me constantly changing my mind. Great store, fabulous staff, really helpful and they genuinely cared about helping me reach a decision that I was happy with. Outstanding customer service, i left each time laughing with a smile on my face. Thank you Denise and Jordan for a great job, ive found the perfect tiles and am very happy with them.