"Excellent service"

CDT had just the tiles I wanted. Simon and John were very helpful and friendly throughout and sorted out a few problems ( of my making not theirs) effectively and with a smile. Customer service was excellent.

"Rang to inform us tiles were ready to…"

Rang to inform us tiles were ready to collect, telephonist was polite. Store staff were helpful.

"I wanted one tile of a specific size…"

I wanted one tile of a specific size but nothing was aailable. However, Kevin found a "sample" which was almost double the size. He gave it to me saying I could have it if I knew someone who could cut it for me!! What a very kind gesture, and much appreciated.

"Fab team at Dorking store"

I visited the Dorking store and the Team member was very helpful even though my selection was not in stock.
They looked at stock at nearby stores and then gave me the necessary information to be able to order it on-line for home delivery. You felt that customer care was important to the company and its people.

"CTD offered a flexible no fuss approach…"

CTD offered a flexible no fuss approach when I called Customer Services (Sophia) to reschedule the (Free) delivery date. This was much appreciated.

"Excellent Quality and Service"

Bought floor and wall tiles from Preston branch and both Chris and Adam have both been excellent. Made a few changes to order quantities, re-ordered same items and Chris and Adam were extremely helpful. Quality of tiles are great. Another order due to be placed in next few months. Would recommend.

"Great product and service"

We're refitting our en-suite and so I visited the Tovil (Maidstone) store for ideas and samples. Both members of staff were helpful and friendly without being pushy and sorted the samples quickly for me.

Having got the tiles home, we decided to go for one of those selected but in a different colour. Due to there being a 20% sale on and not being able to get back to the store before the offer was finished, we ordered online and the tiles were delivered when promised.

The ensuite was tiled last week and they look stunning, couldn't be more pleased.

"Your order confirmation states “once…"

Your order confirmation states “once your order is ready for collection you will receive another email/phone call advise.” I am still awaiting this and you instead send a how did we do email. So it is currently not good.

"Really pleased we visited the Farnham…"

Really pleased we visited the Farnham store. Kevin was extremely helpful. He asked us what we were looking for and listened to us. He then guided us without being a salesperson. Constructive, useful advice and guidance. Brilliant.

"Tiles arrived when they said"

Tiles arrived when they said. Customer Service were also very helpful. Tiles arrived very carefully packed and perfect condition.