"Great service from the Watford branch"

Great service from the Watford branch, very helpful. Would definitely recommend.

"Jake and Mikey were so helpful and…"

Jake and Mikey were so helpful and informative so glad this shop is nearby to us. They are an asset to CTD Tiles

"Ctd confirmed delivery for 2 August"

Ctd confirmed delivery for 2 August. No tiles arrived. Sorry they weren't ordered, they will be with you Wednesday. No tiles. I ring. They take number. No call I ring back. Oh sorry, guarantee delivery Fri 9 August. Request refund of delivery charges. Agreed. No delivery Fri 9 August. Ring to inquire. Phone number taken. No call back. Phone 1 hour later. Oh sorry transport issues. No delivery today . Raise complaint and still no refund on delivery charges. Now guaranteed delivery Monday 12 August. Offered refund of £45. Will never use this firm again. Incompetent. Wow despite assurances - not delivered Monday... Now guaranteed delivery Tuesday 12?

"Micky and Jake were great to work with over a purchase"

Had the pleasure of working with Micky and Jake. Throughout the process they went out of their way to help us despite changing needs.

Would welcome the opportunity to work with them again.

"Adam was incredibly helpful"

Adam was incredibly helpful, talked us through everything we needed and sent us away with a free sample to check in the space. Tile supplier of choice from now on. Thanks again Adam

"Viewed tiles in store then ordered…"

Viewed tiles in store then ordered online and collected from store. Would recommend.

" Great tiles but no collection"

Ordered tiles online and delivery came from Crawley. The delivery was fine (except they nearly left the wrong pallet). Tiles are great.
My problem is I have 3 boxes left over which I was told could be collected. I filled out the online collection form and have now spoken to about seven different people who all say the same. We'll look into it and get back to you. I'm phoning on a daily basis now. Collection was requested on 23rd July. I was told today to return them myself and being 70 and unable to lift the tiles I find challenging. Why offer a service if you have no intention of providing it?

"CDT a 5* service"

The service from the team at CDT Tiles was exemplary, superb to deal with and very swift response. We had a damaged tile on the pallet load and it was replaced by express delivery the next day. Can't fault the company and the staff were extremely helpful at all times. I would highly recommend CDT

"Sicily grey decor tiles "

Easy to order online for pick up locally which was free. Staff at local shop were efficient and friendly. Very helpful. Quick delivery too

"Ordered parts online for pickup at…"

Ordered parts online for pickup at store. Website instruction is to wait for email or call before travelling to store. Waited 3 days and no response, rang the store and they said items are ready but nobody had bothered to let me know.
At the store items ordered were not what I was expecting so asked to cancel and refund. They said could not do it in store would have to contact head office.
Numerous phone calls and emails eventually got an answer they would refund me but never did.
Totally unprofessional company avoid at all costs.