"Didn’t even receive and have no…"

Didn’t even receive and have no tracking number available or photo

"Easy to find what I wanted"

Easy to find what I wanted, simple to purchase, quick delivery

"im really unhappy at the length of time…"

im really unhappy at the length of time its taken to ship my order to me. I believe i paid for a service that was going to be a week at most and the delivery date has moved from the 22nd to the 24th now thats if it doesnt get moved again

"I was happy with my socket once it…"

I was happy with my socket once it arrived but probably my fault I expected it sooner thinking that you had it in stock not that you would have to order it from Germany when you received my order

"Ordered this cutting kit"

Ordered this cutting kit, haven’t used it yet but looks good and feels sturdy. Would have given 5 stars but for the lack of updates. Had to chase as the order was a no show after the usual stated delivery date

"Item arrived on time at a good price"

Item arrived on time at a good price

"Excellent service!"

From ordering to receiving item was smooth and quick!

"Reliable and damage free delivery"

Item arrived promptly and in good condition

"Ordered a new gas meter box on the 21st…"

Ordered a new gas meter box on the 21st November and received it not so long afterwards. I just opened the top of the box to make sure the correct coloured box had arrived (as we ordered a brown one to match the brickwork) which it had, but didn’t remove the whole box from the cardboard box it arrived in. We did notice that for the weight of the box that there wasn’t enough bubble wrap around the meter box. The whole package was then stored out of the way until we could get a qualified Gas Safe engineer to fit it. We were unable to get anyone to fit the new box until January and when we removed it from the packaging we saw that the bottom of the box which had virtually no bubble wrap was dented and the box was broken in the corner. We contacted thr company to complain but they said that it was over 30 days then there was nothing they could do as it could have been damaged by ourselves. As mentioned above it doesn’t take much brain power to realise that that given the way delivery firms handle items that the amount of packaging was way too little for the weight of the meter box. So a waste of nearly £100 but we bought a replacement from someone else and won’t use Trade Counter Direct again.

"Trade Counter Direct"

Trade Counter Direct