"Replacement Combi Boiler"

Great experience from beginning to end. My old boiler needed replacing and after phoning the Welling Branch I was visited and quoted the same day. The ladies in the office were really helpful and gave me a very fair deal. Two days later the boiler was fitted by Dave who did an excellent job with minimum disruption and was very professional. I’d previously used Boilers R Us for my father in law and would definitely use them again.

"A good professional service"

I'm very happy with the work the engineer did when servicing my boiler. He simply got on with the job without needing me to supervise in any way.

I also appreciated the detailed invoice and paperwork e.mailed to me the day after and the fact that I could pay by card (the engineers carry a card machine) was very convenient.

The engineer was running late according to the time expected, but I did receive a phone call from him a little after the given timeframe letting me know when he'd be arriving. I've chosen not to reduce my 5 star rating because of this due to the professionalism of the engineer's actual work. Thank you Boilers R Us.

"Recently called Boilersrus out as my…"

Recently called Boilersrus out as my boiler stopped working, carried out a repair at a reasonable price. Very grateful for the quick service and friendly engineers. I also went into the Welling branch, it was so lovely to see all women working in the office, all so friendly. Excellent family run business. I was extremely impressed with their knowledge.

"Boilers R Us provided decent service…"

Boilers R Us provided decent service overall. The installer was professional, polite, and cleaned up afterward. Communication was clear during the installation, and the boiler works efficiently so far. However, the process felt slightly rushed at times, and the service could improve consistency in follow-ups or updates. An average experience, but not without positives.

"Pete is the best boiler mechanic ever"

Pete is the best boiler mechanic ever.

Seriously - thanks guys, please ensure Pete comes back next year, as Boilers R Us have serviced us for years.

Cheers, Max

"I'm a very happy repeat customer…"

I'm a very happy repeat customer of Boilers R Us, whose recent works for me have included a boiler repair job and annual gas safety certification. The reception staff always set up the relevant engineer's appointments in a friendly and helpful way, with works subsequently carried out very satisfactorily. Thank you to the team!

"New Boiler … No Problem "

Having decided to renew our old Potterton Boiler a date was set for an engineer to come round and quote us a price, unfortunately our boiler case had developed a leak and they had to disconnect it from the gas supply. They checked we had alternative heating and hot water and an appointment to fit the new boiler was set for fours days time. On the day of the boiler replacement Dean the engineer was on time and with no fuss replaced the boiler giving us clear instructions on using the boiler and hive thermostat, taking away all the waste and the old boiler when he left and leaving the area he was working in clean and tidy. From start to finish during the whole process we were dealt with professionally and was put at ease with questions answered. Big thanks to everyone at the Welling branch.

"Had a very friendly gentleman/engineer…"

Had a very friendly gentleman/engineer install the water heater,explaining every detail I need to know about operating instructions and the efficiency of it. Plus the way if needed the condenser pipe was to be connected though it was explained it wasn't needed. The only draw back I found was I wasn't asked if I could have removed the lights around tge Square flue of the old water heater. Other than this I highly recommend thus company. The office staff very friendly and informative about the after care service.

"Great service "

Replacement Boiler and radiators completed professionally. Excellent service, I would recommend.

"Engineers work at my home…"

Your engineers have visited my home several times over the last year for various reasons, including supplying and installing a new combi boiler, rearranging and resolving a leak in the old pipework installed many years ago, and boiler inspections.
The work was completed skillfully, professionally, and on time on each occasion. Excellent service from 2024 to the present day, 2025.