"DO NOT USE this company"

DO NOT USE this company, they will completely rip you off! And when you get in touch with them they are unhelpful, rude and they will just take your money!

UPDATE: It wasn't actually stated at the time of booking. It did not state non-refundable, nor non-transferable! they ripped me off $660 by not transferring the car into my mother's name who actually had her credit card with her! The people from Thrifty said this happens quite often and transferring the booking into my mother's name SHOULD NOT have been a problem but Rocket Miles REFUSED to do this so we were unable to access the car leaving me, my elderly mother and disabled child STRANDED at the airport. Rocket Miles did not care and would not help! Again DO NOT USE THIS COMPANY!!!!!!!

"HONEST REVIEW"

HONEST REVIEW: Dissapointed, i cant even use my
AA miles for hotel, they said unable to complete this transaction! already contact email at support aadvantagehotels and they tell me to wait 2-3 days? i need the the hotel soon and they told me to wait 3 days!
Name: Robert Klatt
Been AA member since 2006 but they didnt allow me to use miles!
Update: They lock my account! told you guys dont use this company service that scammed u guys!

"Scam easy as"

Scam easy as. Nothing but horrible experience

"Awful (non existent) customer service "

I booked a hotel for the first time through Emirates Skywards Hotels. I couldn’t travel in the end and tried to contact them. There was no phone number online or on the email. I phoned Emirates but they couldn’t share any phone number. I phoned Emirates Holidays but they also couldn’t share any phone number. I emailed multiple times, no reply. I sent a message through their online form multiple times, no reply. I spoke to the hotel over 10 times and they kept saying that they couldn’t cancel and refund as they needed to be informed by the agent. 9 DAYS after I was due to travel I got a call from the US. (I had no idea who Rocket Miles were up to now) asking if I wanted to cancel the reservation!? It was a fairly empty, scripted call .. sorry for inconvenience… but they refused to refund. Will never book again. Terrible experience.

"Honestly, be very wary and careful"

Honestly, worst experience in 25 years of travel. I have had other ok experiences but now very burned. Booked through Rocketmiles, ad provided by the hotel claimed they had pool and honeymoon suite. I paid $575 per night. The hotel got paid $250 a night for a standard room, and someone pocketed the extra $1,000. They do not have a pool. It took days and hours to get a manager at Rocketmiles to look into this and getting runaround despite having videos and photos of everything. DO your own research about all hotels they advertise they are doing NOTHING to keep you from being scammed.

"Rocket Miles are extremely unprofessional, customer service is non existent."

Rocket Miles customer service is appalling.
Ref#768194747
Your colleague Tarek NEVER called me back (24/48 hrs) to rectify your double-booking error on me!....
Was after to allocate the unused booking to a future date but after being told it expired during the wait period adivsed by your staff i was unfairly charged.... You lied to take advantage of me!
Need to credit your double booking to my account, Charged twice for car hire. How could one person drive two cars at the same time. Avoid Rocket Miles!!!!!

Ryan

"Lamentable la atencion de quejas de Rocketmiles"

Luego de publicar el 21 de agosto la opinion sobre una reserva fallida de carro a traves de Rocketmiles con la empresa ALAMO, recibi respuesta el 26 de agosto de que darian solucion, a 11 de octubre luego de 45 dias no se ha obtenido ninguna respuesta. Aun sigo esperando el reembolso de mi reserva por USD613,59 por un servicio no prestado por ALAMO Rent a car.
ROCKETMILES - No se Responzabiliza
ALAMO RENT A CAR - No se Responsabiliza
LIFEMILES - No se responzabiliza
Cliente - Seriamente Afectado

"Rocketmiles is dishonest!!"

Reference# 782430418
This is a follow up to my first review. I booked a hotel room in the path of Hurrican Milton and tried to cancel. Rocket Miles sent me a bogus letter stating that the hotel denied the request to cancel and basically saying too bad. I called the resort directly and they said this is a complete lie and that they were never contacted (i have this in writting from the resort). Futhermore, the resort informed me that they are already approving all cancellations since Sunday and this company never reached out to them. The call center is a third world country, broken english and incredibly noisy. This appears to be an attempted "cash grab" by Rocketmiles and they tried to blame the resort for which I called their bluff. If it would allow me, I would post the bogus letter that they sent to me. I plan on putting in a formal complaint with American Airlines.

"Nevers Book a room with your miles from…"

Nevers Book a room with your miles from them . When the hotel don t give us the room we reserved i passed a lot off Time with the services to fond that they made the mistake but dont t whant to do something or to cancel my reservation .

"We Booked a vacation through…"

**Update Rocket Miles responded by blaming it on the property. I called them (8) times and each time they told me they were contacting the property. I called the property directly after each call with rocket miles and the property had never received a call from rocket miles. Your are dealing with a third world country when you call them and that is half of the problem. The reservation was finally cancelled and I was refunded after 8 attempts and on the last attempt I had to hand hold them the entire way and told them the property is waiting for your call right now and has already approved the refund well prior to them sending me a denial letter.

We Booked a vacation through rocketmiles and are supposed to check in on Wednesday October 9th 2024 at the turtle reef resort in Florida the same time hurricane Milton is expected to touch down In Florida (in which turtle reef Is in its path). Our flights are cancelled and the area is under a state of emergency. The resort has refused to reschedule our dates to the following week or provide a refund (once the hurricane passes) and Rocketmiles could care less about the fact that they know we are unable to get there during this hurricane and that the area is under dire circumstances just shows incredibly poor taste and lack of human compassion during this very difficult time. I Would use extreme caution
Booking with this resort and/or rocket miles as they care more about a "cash grab" then doing the right thing during an unprecedented event that will result in mass evacuations and cancellations