"Total ripoff"

Total ripoff! Do not book anything through this company. You'll save hundreds of dollars booking direct. Customer service is a joke, all they do is run you around in a circle. They overcharge your tax and pocket the difference. ILLEGAL!!!! 0 stars if possible. Hard to believe Southwest Airlines utilizes this scam travel company.

"Booked a Hotel using the AA portal"

Booked a Hotel using the AA portal. After clicking to pay, the page went right back to the register to pay page. Checking my e-mails, they confirmed the reservation. 2 minutes later they confirmed the reservation again. Now I have 2 bookings for the same Hotel. I was waiting for this issue to be solved since this was a non-refundable reservation.
After conversations with the Rep from Rocketmiles, the issue was resolved. I find the Air Mile Rewards the Best Program for someone who travels a lot.

"Do compare cost of direct bookings but good customer service"

There were issues with my booking and the hotel, so do check the commensurate price out before you book. That said after the fact my complaint was followed through and resolved well by a very helpful customer service manager. I would use again.

"Incompetant and Useless"

I have never used AA miles for a hotel before today. I have plenty of miles in my account to cover said hotel booking. Can not check out due to reasons unknown i either get an error message or it just takes me back to the checkout page. Rocketmiles Customer service is ZERO help with a scripted response on repeat to book my hotel directly with hotel or use another platform. WHY would i do that when i have enough hard earned miles to redeem finally!? AA tried to help but has no authority to book hotel. Call rocketmiles back ask for supervisor who gives same scripted response but now says 72 hours for reply but i need this hotel tomorrow. Unbelievable that AA uses this incompetant service to handle hotel bookings. Never again. The equivalent of a vending machine eating your money.

Update - YES after customer service emailed me a vague request to validate my identity I complied and they sent back the exact same scripted email again requesting to validate my identity. I called customer service jumping through many hoops (including finding out after 2 hour long hold times finding out the "tech team" only works after 10AM chicago time) that they couldnt tell me specifically what information they needed to validate my identity and i should guess and send whatever i feel is proof of identity. Only after having to send a photo of my license and printed statement of my AAdvantage account (all my GUESS to send since nothing specifically listed and customer service couldnt tell me what was needed) did my account get cleared. It is easier to login to actual bank accounts after fraud than this. My original review still stands but yes in the end it was resolved after hours of pulling my hair out.

"i sent mail @custmer service. reply asap"

i sent mail @custmer service several times and text @facebook messenger. no one reply. no one cares.
i’m wondering this site is working now?

need to check mail (privacy or conceige mail) and reply asap.

eventhough already finished communication with hotel, but rocketmiles not doing anything. OMG

"I have emailed a number of times and…"

I have emailed a number of times and spoke to, as of today, 16 people and all of them say the technical team is working on it, then I get notified that this is an unknown error and can not be helped. I have used this service as an american airlines member for years without a glitch. This has been going on months! My husband can log in and make reservations fine. American Airlines says they can do nothing! I am unable to reach a person in an executive capacity to help and am told that I am forbidden to speak with a technical team member to help problem solve. I am happy to speak to anyone regarding this problem to help get resolved. The representative last night informed me that I have 3 accounts but offers no solution on how to fix that problem and that tech doesn't know how to either! Please help!

"Avoid using. They block you for no clear reason"

I cancelled a booking on aadvantagehotels.com just a day before the free cancellation deadline and booked another hotel on the same day as then the latter was offering higher miles. All I knew was that the next day I could no longer log into my account. Actually it doesn't give you any error message. You can "log in" but then you are brought back to the homepage as if you are not logged in. I had to contact the hotel directly to learn that my second reservation was also cancelled.
I contacted the customer service and all I got was apparently a templated response saying "your account is currently forbidden to book through the website due to unusual activity... Please be advised that this matter is under investigation, and we currently do not have a specific timeframe for its resolution"
I mean, "unusual activity"? If you don't want people to cancel and rebook for more miles, just don't offer the refundable options.

"Room was not what I booked. "

I booked a room in Honolulu at Park Shore Waikiki. Booked a corner room ocean view with 2 queens. When we arrived we were put in a corner room with 2 doubles. I went to front desk to ask about it. Hotel told me it was booked through a 3rd party and they told me they don’t have corner rooms with 2 queens. Only queens available were around the pool but none were available for the length of our stay. I paid about $100 more a night to get the queen beds that didn’t even exist and wound up in a 2 double room. I called rocketmiles about it. Only answer I got was what do you want about. For 1 thing quit selling rooms they don’t have. I don’t want this to happen to someone else. And if you do make a mistake there should be some way to make it right. I do not blame the hotel. This room was booked through AAdvantage Rocket Miles. They could have reimbursed some of the miles I used or something. The room we got had a real good view but the beds were not what I paid for. I would not book through this company. This really is false advertising.
Kenneth

"This company is a disaster"

This company is a disaster. It is astonishing that American Airlines abandoned their mileage program to a company that speaks broken English and can not process a situation. Then when you need help, no one from American Airlines wants to be bothered with you. BE AWARE American Airlines does not value your points even for us folks that spend money via flying or partnered credit card to earn them.

"This company is a scam"

This company is a scam. They booked 2 rooms for us in the Turks & Caicos only to learn upon check in at the hotel that the tier of the rooms hadn’t been booked, but the company is charging us for such. We have been going back and forth for almost 3 hours with this people. Avoid at all costs! They are a bait & switch.