Truckman

Transportation Access and Assistance
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337 reviews
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Customer Reviews about

Truckman

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Terry True

5.00/5.00

"Responsive,accurate and endlessly…"

Responsive,accurate and endlessly helpful. Quickly helped me to identify the parts I needed. If you need Truckman parts or help no-one else comes close

04/02/2025

Holly

5.00/5.00

"Truckman are always very helpful"

Truckman are always very helpful and knowledgeable with any queries I have when ordering their products, special thanks to Rich who always goes above & beyond.

31/01/2025

Ken Quigley

5.00/5.00

"Always found Richard Cadman very…"

Always found Richard Cadman very helpful and knowledgeable on the Truckman products,

31/01/2025

Tom Lawrence

5.00/5.00

"Fantastic Product and Customer Service"

Jo Devlin and the team at Truckman have been exceptional, which is why we've used them to supply and fit Truckman Product for large volumes of our fleet operation. The product is of high qualilty and the staff go out of their way to offer brilliant customer service. We won't look elsewhere.

31/01/2025

Cross Keys Garage

5.00/5.00

"very satisfied thanks"

very satisfied thanks

31/01/2025

Mark Howes

5.00/5.00

"Great Experience "

It is so easy to get price and availability, Nice and friendly staff,

31/01/2025

paul king

1.00/5.00

"Very, very poor fitting service..Steer clear"

Firstly, don't trust the web site as it lies, and they know it lies. It will tell you they have stock when in fact the Hardtop must be ordered from Thailand. They will then give you a delivery/Fitting date after you pay, Double that delay and you might have a realistic idea. They cancelled my fitting twice. Don't have them fit it, you will assume that professionals will be doing it....they won't. When I got home, i found a cable dangling under the truck which had either rubbed on the tyre or leaf spring, damaging the sheathing and the insulation around the core. The cable run from rear to front of the truck is quite honestly, Shocking. It looks like a monkey did it with the cable being untidy and loose, secured poorly with cheap cable ties of insufficient size and gauge. I will need to get under the truck with some proper cable ties to remedy. Having been under the truck, I found that a 50mm bung has been removed under the passenger side floor, exposing the carpet/felt. The carpet is clean, so clearly this bung was not missing prior to the fitting. I have no idea why they removed it. The interior light only worked intermittently from day one, I got in touch and they sent me instructions on how to fix if the light stayed on, which is the opposite to what I have. Oh, and fitting took twice as long as they quoted. I'm done with that company and my advice to anybody is, Don't let the monkeys who fit for them touch your truck, you will be far better off fitting it yourself and getting an Auto electrician wire it up if you are unsure of doing it yourself. At least it will be done properly. In answer to the reply from Truckman, Your employee Chris told me that you don't stock most items listed but your web site still shows "In stock". No matter your excuses, the interior light should have worked and the wiring harness should have been properly secured and if you removed a bung and didn't have a replacement, you should have informed me. You asked me to email you, well I have and I got an unsatisfactory reply, so why would I continue. You could always call me but I guess the strategy is to hope the problem just goes away.

30/01/2025

Donald Maciver

5.00/5.00

"Excellent Truckman sales team"

From start to finish the Truckman sales person was helpful, knowledgeable and patient. Wouldn't hesitate to recommend the Truckman team to all.

30/01/2025

Robert Kyle

1.00/5.00

"Incompetent Organisation"

Placed a simple order for Mountain Top cross bars to fit my 2024 Ford Ranger, this mob were unable to fulfil this order and in the process lied to me on several occasions. Took 4 days to ship a stock item after paying next day delivery, no tracking information was provided. The cross bars shipped were the wrong items, took them 4 days to finally accept the issue and have them collected, they tried to claim the cross bars had a cosmetic change from the manufacturer. Was assured at the time that a refund was issued to my account even although I didn’t request a refund, I just wanted the cross bars that I had ordered. Repeated phone calls to ascertain refund status were met with usual “yes it has been issued”. After 6 days and no refund in my account tried to speak to a Customer Service Manager, apparently they don’t have such a person, even asked to speak with their Managing Director, he was “unavailable”. Eventually was informed that the refund had not been issued and had to wait a further 5 days for the refund. Was then promised they would investigate and offer me a discount on the correct bars. After a few days they claimed the original bars I ordered didn’t fit my vehicle and offered no resolution or discount. Obtained the bars from another company that sells Mountain Top accessories, they arrived the next day fully tracked and fitted in 30 minutes with no issues.

I wouldn’t even buy a washer from this mob, they would eventually ship a bolt and then claim it was a “cosmetic change”, use this company at your peril.

29/01/2025

paul wheatley

5.00/5.00

"Fantastic company "

Fantastic company , fantastic service cant fault them !!

24/01/2025
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