"Good old fashioned customer service…"

Good old fashioned customer service from all at Truckman, Bob on the phone fantastic and it was great to meet in person to put a face to the name, the ladies on reception excellent and the guy that did the repair ( sorry forgot the names ) amazing customer service and support

"NO REFUND FOR RETURNED GOODS…"

I returned an unused bullbar via ParcelForce tracked delivery and it was delivered to named recipient 30th January at 1445 hrs but still no refund as promised as of today 14th February. Having called several times I am still unable to receive my refund of £400 and your staff are most unhelpful. I am continually told the item has not been booked in which i find hard to believe. Today I have been told again the refund will be in my account this afternoon. I would not recommnd this company due to their poor customer service.

"The helpful advice and information"

The helpful advice and information

"Fantastic customer service. They could not be more helpful. They even fitted the part for me without me having to pre book my vehicle in. Will certainly recommend"

I turneu up at the showroom on spec hoping they had the part...which they did and they even fitted it for me while i waited

"Fault with Canopy"

We have had our Ranger for just 7 weeks. Our agent had a Truckman canopy fitted. Two holes mysteriously appeared on the back window of the canopy and then both left and right Gas struts came through the glass. The whole back of the canopy is starting to lift off. (Very dangerous). We contacted our agent who then contacted Truckman. We have been told that Truckman are saying there is nothing they can do about this and that it was fitted correctly. How can they tell when they haven’t even been to look at the truck. They are saying that the back glass must have had a chip in it. The actually damage is catastrophic. We want answers but are being ignored. The vehicle is not Road worthy. (I now feel I have no option but to contact our solicitor).

"Good job."

There wasn’t a long delivery time and placing the order was easy. The fitting was top quality and the top looks great.

"Poor quality product bad customer services"

Spent around £4000 on a canopy for a brand new ford ranger from truckman good quality build except the carpet liner after being only 5 months old decided to fall down, call truckman up to make them aware and see options and I was told to buy a can of spray glue and sort the problem out my self. Very poor customer service for a product that is quite expensive


Issue not resolved as they have replied was given the option to have to drive to another company which I don’t have the time for useless company won’t be buying any more products of them have had to fix the issue my self which is very poor from such a big company am making sure people I know stay clear and go for a different brand

"The Truckman "Live Support" is Second to None!"

Dealing with most companies these days can be frustrating, lacklustre and leaving one feeling it was a complete waste of time. That remarkable Customer Service is a distant memory - or a figment of our imagination.

I have to tell you that this is not the case with the Live Support at Truckman.

Bob Palmer is absolutely incredible and should be lauded for his service. I cannot say enough good things about our interaction with him. Kind, patient, considerate; professional.

He has been ever present for every single one of my questions and concerns over several days. He has responded fully and used open questions of his own to establish what we needed. At no time have we felt rushed, or pressured - or like we were being a nuisance for the myriad queries, in an attempt to select the correct products.

Despite adversity, technical issues and their website "going down" for an entire afternoon, he has continued to excel. He has made recommendations, sent links and images and nothing has been too much trouble.

More than any of this though, he has done what he has said he will do - and at the time he has said he will do it. One cannot ask for more.

If you are fortunate to interact with him yourself, consider yourself lucky. In this day and age when companies, employees and customer care agents/representatives could not care less about their customers/clients/guests - Bob Palmer is a Unicorn.

"The quality is top notch"

The quality is top notch. Wrong instructions sent but everything was available online to complete installation. Very happy

"I ordered a Heavy-Duty Carpet Mat…"

I ordered a Heavy-Duty Carpet Mat Nissan Navara NP300 (2016 Onwards) Double Cab in September having belived this was in stock. Paid full price including delivery to Scotland. I reviewed an email stating this was in fact out of stock but would be back in stock 23rd October. No further contact from them. I see similar reviews to mine. They need to do better. If they have no further stock inform me and refund the payment!