"Avoid at all costs!!! "

Avoid. Avoid. Avoid.

Delayed and delivery date moved after order, then when I tried to rearrange the new date I had to pay a fee.. other option was a cancellation fee.

They’re miserable to deal with and what’s worse is the product we bought is falling apart after 2 or 3 uses.


The same product was slightly more expensive on AO - we bought something else from them at the same time and had a brilliant experience, 5 stars for AO!

Edit to respond to their comment - nice try, just sums up their approach to customer service though 😂

"**Appliance Shop** - Completely USELESS! Hard Avoid. "

**Review for Appliance Shop**

I had an absolutely terrible experience with Appliance Shop. After placing my order, I was informed that there had been a stock error and that I would face a **one-month delay**. This was frustrating enough, but it gets worse. Three days before my scheduled delivery, I called them to confirm the time and was told **there was no stock available**.

To make matters even more ridiculous, they informed me that the AEG stock had been delayed even further and **wouldn’t be available for another month**! The earliest possible delivery date they could offer was **December 18th**, and that’s only if I’m “lucky” and AEG’s shipment dates hold. So now, the week before Christmas, I’m left without a cooker, and I’m supposed to trust these jokers and AEG to deliver on time?

This is completely insane! The level of incompetence and poor customer service is beyond belief. How can a company operate like this? Appliance Shop and AEG have both shown themselves to be unreliable and untrustworthy. **Very poor performance all around**—I would not recommend them to anyone. Avoid at all costs!

(And yes, after scrambling to find an alternative. I refunded the order. But the entire weeks long saga has been a frapping shambles!!)

>> EDIT << To reply to Appliance Shop response. There is no other option available, This was a 55cm appliance which only 1 or companies sell in 2024. Thats why I waited, lol! Otherwise, I would have dumped you immediately. Poor performance & comms from your team, is the reality. You took the money, so your inline to deliver. That's how you earn the margin....

"Do NOT use this company."

Do NOT use this company.
The customer service is appalling.
I made a simple typo mistake on the delivery address which they would not change even though I phoned them straight away and the item was delayed and not even dispatched ,so there was plenty of time.
They say it is all in their ridiculous extensive terms and conditions which they conveniently send after the purchase .
On principle I would not deal with them and wasted over £99.99 on an extra charge and ended up with no product.

"Bought a new oven"

Bought a new oven. Oven was out of stock due to a new company making them. Customer service was A star. If though I waited over a month they Kept me updated every step of the way with very professional communication.

"Excellent price for my new Hoover…"

Excellent price for my new Hoover washer. Customer service the best. Would buy from these again.

"Great price, excellent service"

Found the exact AEG cooker that I wanted on this company's website, for close to £100 cheaper than other online stores. Checked by phone that they were real and then placed the order online. Cooker delivered on the stated date. Very happy.

"My Hotpoint Tumble Dryer"

My order couldn't be delivered immediately as stated on the website, however they phoned me within minutes of me ordering to offer the next available date and everything ran smoothly from them. I received updates on when to expect my order, they arrived on time, helped to unpack and instal it and took all the waste away. Very happy with the service provided.

"Can not fault this company in any shape…"

Can not fault this company in any shape way are form. I have purchased many items from many companies on the net over the years. None of which come anywhere near the excellent service that this company provides. Good communication. Quality product. And best of all, next day delivery. First class in my opinion. Big thanks to this company and everyone that works there. You now have 2 new customers. Me. And also my daughter who the dryer was delivered to. 😁

"Best price on AEG washer"

Best price on AEG washer. Excellent service and efficient, friendly on time delivery.

"Excellent service nothing to much…"

Excellent service nothing to much trouble.
Very competitive price, and always try to shop local 👍