"prompt despatch and email response"

prompt despatch and email response

"Unfortunately the shoes I bought for my…"

Unfortunately the shoes I bought for my husband were too small/tight. I returned them as instructed by Just Rackets. I paid £8.95 for Royal Mail guaranteed next day delivery. Royal Mail tracking confirmed delivery but Just Rackets insisted they had never received the shoes. I had numerous email exchanges with Just Rackets but after 3 months I have given up on getting my money back. I have learnt my lesson and will only used trusted online retailers who have a proper returns service. I do not recommend Just Rackets because their customer service is non-existent.

"I am very pleased with the service I…"

I am very pleased with the service I have received. The team had tried their best to meet the need and want of the customer.
Highly recommended.

"DO NOT USE THIS WEBSITE"

I ordered a tennis racket 2 weeks ago. No sign of it so I contacted Just Rackets and they said, oh we didn't realise, but this item is actually out of stock'

Very very poor to not communicate this. I have not had a refund yet either - I would not use this website!

"Brilliant communication"

Brilliant communication
Fast service
Great price and quality item

"Excellent service excellent table tennis table best price"

Excellent service with help from Gary in sales

"AVOID"

just nowNEW
I ordered a table tennis 4 weeks ago with accessories, the latter arrived I the week however the table itself still hasn't, seriously it's a joke, don't use this company. I haven't checked the reviews prior my purchase regret it now. I am going through the same issues highlighted by others. The owner Gary is hard to get hold of, when you do, he keeps saying he is gonna chase it up with the courier, as they don't hold stock of big items. And 2 weeksater when I speak to him he says the same things..
Avoid buying from them!!!!!!
The delivery was gonna take 1-2 weeks, after 4-5 weeks not receiving the item in 2021 speaks for itself. If I don't get it in a week I am asking for a refund..

"Excellent Customer Service"

The table tennis table we bought developed faults and Gary at Just Rackets organised a new replacement and collection of the original without any problems.
Would definitely recommend.

"Impressive customer service"

There were a few minor issues that weren't the company's fault but I was given great customer service and the course of action that company took was very professional. Gary was excellent to deal with.

"We purchased an SureShot heavy duty…"

We purchased an SureShot heavy duty basketball unit back in August 2020, took ages to arrive when it arrived we assembled it and it was useless and not fit for purpose, contacted just rackets after many conversations they agreed to pick up goods and refund the goods were eventually collected in January 2021 but we still have NO REFUND cannot get hold of Gary by phone or email, please do not use this company we are a school and cannot afford to lose money this way.