"Excellent work to review and reduce my renewal premium"

Spoke with Lauren regarding my renewal premium, which had increased substantially. She worked hard with me to optimise the parameters to get the quote down, which she did successfully. She was polite, friendly and extremely attentive and helpful throughout quite a long call. Thanks very much Lauren and Pikl.

"Such an easy quote and communication…"

Such an easy quote and communication from the helpful and informative Lydia. Would definitely recommend. 🌟

"Only interested in sales commission?"

I helped my 77-year old father obtain an insurance quote for our family holiday cottage via Pikl's website (confused.com). The quote looked good on the surface, but I became suspicious when Pikl's quote email lacked all the expected documents. I wanted to be sure the quote was based on the correct answers to the insurer's questions, but Pikl refused to provide the missing documents until my father had paid. Before paying, my father reiterated over the phone to Pikl that our holiday cottage is "detached" not "mid-terraced". However, after paying, we found that the insurance policy was for a "mid-terraced house". Pikl then told my father over the phone that - surprise, surprise - changing the insurance from "mid-terraced" to "detached" would significantly increase the premium, making it more expensive than other insurers. Therefore we decided to cancel immediately, and expect to receive a full refund. Why had Pikl not corrected the quote as my father had specifically requested before Pikl took his money? I can only assume Pikl's sales team receive a sales commission when a client pays money for insurance, regardless of whether or not the client then cancels within the 14-day statutory period.

"Rebecca was very friendly"

Rebecca was very friendly, helpful and efficient. Thank you.

"Excellent customer service"

I have renewed again for a competitive package for buildings and contents with the PIKL host insurance top up that meets my needs. Thanks Mia and Ben for great telephone service.

"Policy was tailored to me"

Very happy. Pikl made everything clear and simple, even though I had the unusual situation of living, letting and running a business in my home. Policy was tailored to me.

"Renewed again for a second year with…"

Renewed again for a second year with Pikl. They've also helped arrange our building insurance at a better price than a price comparison website.

"Helpful and fast."

Helpful and fast.

"Very helpful on the phone."

Very helpful on the phone.

"Great company & easy to renew"

The renewing of our policy was very easy, documents came with the renewal email so they could be read prior to renewing. The very first contact, last year, with an employee on the phone was very great and he was very helpful. A great company for Hosts of holiday lets!