"Simple online shopping - stunning products!"

Easy website to view, use and order. Order delivered very quickly, well packaged and kept informed at all steps.

"Amazing quality and impressive delivery…"

Amazing quality and impressive delivery time (Germany). I was especially pleased that the custom fees were included into the end price.

"Awesome bag! Very fast and good service"

Very fast and good service , very fast shipping ! Great bag and perfect inscription. Love it

"Perfect!"

I have ordered from the Cambridge Satchel Company several times, and each time has been a wonderful experience. My items arrived quickly, securely packaged, and as described. I will continue using this company for years to come for my beautiful hand made leather bags!

"AVOID Not As Shown and poor customer…"

AVOID. Not As Shown and shockingly poor customer service. I ordered the Music Case in black which arrived quickly and well packaged via DPD. So far, so good. The bag is well made and of decent quality leather. However, what the site photos do not demonstrate is that the silver bar that closes the bag and hangs over the back to do so, is clearly evident from the front. The straps holding the bar are not long enough in reality to provide the look shown in every photo of the item on the site. An email to the company asking why this is generated a response that since all the bags are handmade there can be minor anomalies. Not ‘minor’. Not acceptable. Refund requested. An address has been given. Not acceptable. A post paid label is the least that the can be expected and has been asked for.
* After a great deal of unnecessary stress, many emails
and threats to report the business to trading standards due to their clear lack of observation of the same, I eventually received the free return delivery and refund which should have been given, without issue, in the first place. I will never buy from this company again.

"The best online buying experience ever"

The best online buying experience ever! I ordered my embossed Batchel and received a dispatch email 30 minutes later! My beautiful bag arrived the next day…I am absolutely delighted with the quality and its super stylish. I highly recommend and will definitely purchase more from this great British company.

"GOOD PRODUCTS AND QUICK CS"

GOOD PRODUCTS AND QUICK CS

"Fast deliveries and good service"

Order processing and shipping was fast, delivery took 3-4 days. I had to return an item and the team did a stellar job explain the process. The website and shop are also easy to navigate and offer a lot of information. The depiction of items on the site matches the real-life product well.

Overall, I am very pleased with the service and can recommend this brand.

"Great selection, superb quality and speedy delivery"

Placed an order for one of their new collection batchels late at night and I got a notification to say it was dispatched early in the morning. And it arrived the next day, monogrammed with initials exactly as requested. This is just their “free standard delivery” and I didn’t even pay for the speedier options. I went into their Covent Garden store first to have a browse as its right next door to the Royal Opera House where I was going to see an opera that evening, and everything was beautifully crafted and of superb quality. Absolutely delighted with this company that manufactures beautiful bags right here in the UK. I love my bags but goodbye Gucci, Louis Vuitton and Longchamp, and hello Cambridge Satchel Company. I highly recommend this great British business.

"I'm so happy with my Satchel!"

I'm so happy with my Satchel!! Beautiful blue with the Rabbit embossed on it - just lovely