Direct4Baby

Retail Fashion and Lifestyle Goods
badge Company profile claimed
787 reviews
Overall Rating
Customer Reviews about

Direct4Baby

Write a review about www.direct4baby.co.uk
Show Reviews

Paolo

4.00/5.00

"Good experience"

Purchased a branded i-size car seat at convenient price.
Discount was really good, everything was quick and easy.
The reason I don't give 5 star is delivery time: ordered on Saturday with promise to deliver on Monday, it failed to do so.
I had to reschedule for end of the week since I wasn't in in the middle of the week. Luckily it had no bad consequences. Rescheduling was easy as carrier was DPD and their website is easy to use.

16/12/2024

Ruth

5.00/5.00

"Quickly and easy service"

Ordered 2 Axkid 4s in the sale and they arrived super quickly only two days later. They were the cheapest but I found by far for the car seats that are usually very expensive.

13/12/2024

Abbie Ward

1.00/5.00

"Order £2,000 worth of products from…"

Order £2,000 worth of products from them. Items didn’t arrive on time or together, and one was significantly delayed. This item was then sent out eventually and was the incorrect one. If you try calling them it goes straight to a voicemail saying there phone lines are busy 24/7 and the are now ignoring my emails. The company have said on this occasion they can no longer source the item and are sorry. I’m now down £150 on the wrong item and need to repurchase the correct item from a more reputable company. AVOID!

04/12/2024

Chloe

5.00/5.00

"Excellent customer service"

Excellent customer service! Would definitely recommend!!

03/12/2024

Danielle Baldwin

2.00/5.00

"Frustrating to to get hold of if you have a problem"

We are still waiting confirmation of what is happening with our order which is incorrect. I think they’re genuinely trying to sort it out but whenever I try to call I just go through to an automated message which then ultimately ends the call (this has been happening on Friday, Monday and Tuesday). I don’t believe there’s a customer service “team” and it’s becoming a little frustrating now. We specifically waited until nearer Black Friday to look for good prices (babies are expensive) and I’m now worried with all the waiting and lack of being able to just speak with someone we may have missed the boat on a good price from another site. I don’t know if I’ll need to send our order back or if the missing items will simply be sent to us.

03/12/2024

Alexandra Griffin

5.00/5.00

"Quick delivery and great product"

Quick delivery and great product

03/12/2024

NC

5.00/5.00

"Great experience!"

Quick delivery, item as described, best price in the market.

03/12/2024

Vikki82

5.00/5.00

"Very Happy"

Item was delivered quickly and the overall customer service was brilliant (I had a query which was answered in a way which exceeded my expectations).

03/12/2024

Sophie

5.00/5.00

"Fab company "

Fab company, super fast delivery and excellent price - couldn’t find item cheaper anywhere and postage was so reasonable which is really rare these days. Would certainly order again from them

02/12/2024

Gem

5.00/5.00

"Amazing service"

Amazing service, super fast delivery! Thank you :)

02/12/2024
Built for truth-seekers. We collect real reviews so you can find reliable businesses fast. Share your insights—help the next person out.
© 2025 - All rights reserved