"Great company"

Martin was great at dealing with my query’s from start to finish and the whole work from beginning was just amazing! He even sourced me a WAV quickly cutting down 8 months in the process, I would like to thank the adaptation team for a job well done too, highly recommend the company and wish them well in the future.

"Will not respond to any phone calls…"

Will not respond to any phone calls left about ten messages for ASH but he seems to be on a permanent holiday , issue regarding vehicle supplied.

"GM coachworks motobility demo…"

We had Mark out to do a motobility demo on a van, we’d had poor experience from other local companies trying to force us to push up our grant or add features we didn’t need! Mark was professional, unbiased and allowed us to experience the vehicle with our disabled daughter and answered all our questions. Needless to say vehicle was great & we went with GM coach works.

"Mixed Opinion Long Read"

It is very difficult to do this review as we are now dealing with GM Coachwork again after a Volvo ran into the back of our car (no fault of GM Coachwork). The demonstrations we were given before we chose our vehicle were excellent. Both of the nice gentlemen drove a long way to show us both vehicles before we settled on the Ford Tourneo Diesel. The car was supplied a good deal earlier than they had said it might be down to shortages currently in the UK due to the knock-on effect of Covid. Overall we were happy with the vehicle, service and the modifications at the time we received the car.
Then disaster struck and we were involved in an accident where a Volvo drove into the back of us causing extensive damage to the tailgate and in the process the ramp too.
We have now been waiting since the 14th of December only having owned the vehicle for 51 days before that date (it is now February 17th 2024). The vehicle is currently with GM Coachwork again even though the nice lady at FMG said it is "Down South" and then added "London" even though it is currently with GM Coachwork in Newton Abbot (There is an app for everything, including your Ford vehicle). She informed us it is going to take them at least a further 3 weeks to repair the ramp. In the meantime, we have been stuck with a Peugeot petrol vehicle supplied by the insurance company (Direct Line) who I would not recommend to my worst enemy but got lumbered with thanks to Motability, the PUG is god awful, to say the least.

I realise that many of the problems we have encountered may not be directly linked with GM Coachwork but it was supplied by them nonetheless and the current work going to take 3 weeks makes it hard to write them a glowing review.

Sorry for the long read but I think it needed the context to show why I chose only 2 stars out of a possible 5.

"Poor communication, still awaiting delivery"

I ordered a Citroen Spacetourer Turin on the motability scheme, in October 2022. It is now July 2023 and we are still awaiting delivery. I have had to chase all the way through, communication from GM mobility is very poor. All I'm told is the car is built, it's still at the factory and they don't know when it's coming. Really fed up.

"After one year of ownership of VW…"

After one year of ownership of VW Transporter the vehicle has been off the road for over a month due to the incompetence of the undocumented workmanship in converting my van. VW are unable to fix it an even with the help of GM engineers. Definitely feel like GM feel its someone else's problem. Will be speaking to motability yet again to discuss my options

"This company was marvellous!"

This company was marvellous, they had a huge task with delays in many vehicles and keeping people informed. Could not have wished to have been better served than GM!

"Good workmanship"

Good workmanship. Long delays due to current situation, however I would have appreciated a lot more communication with updates.

"problem W A V"

My W A V has had problems since just after I received it. Communication seems to be a problem for the company. Van has been taken back to Devon but after 2 and a half weeks I have heard nothing about progress or otherwise.

"Even though there was world wide…"

Even though there was world wide problems, during covid and shortages of parts and materials,they were professional, helpful at all times thank you.