"Some of the holes didn’t quite line up…"

Some of the holes didn’t quite line up on one cross bar during assembly of my new cold frame but my partner managed to make it fit with a bit of a struggle and we didn’t complain.
Out of the blue we had a phone call to say they were tracking down potential incorrectly manufactured items, arranged to send out a replacement which we received within a couple of days and now all fits perfectly.
Amazing customer service well done!!!

"Customer Service"

I bought my greenhouse several years ago (2018) and ordered replacement glass as we broke a pane when moving it. Got an e-mail and call from Access Gardens asking if it was in relation to this product as if so, I had ordered the wrong size. Great service and attention to detail.
Although the delivery did not go smoothly (couriers fault) again Access followed up with a call to let me know what was happening, then checked that everything had been delivered and all was ok.
Would happily buy from them again.

"Fabulous product & service"

Fabulous service. No pressure help with product choice. Very well made product. My anthracite Exbury looks great & performs brilliantly. Superb assembly instructions easy to follow.
Great to have a British made product that excels compared to imported competition!

"Excellent customer service"

Excellent customer service, very helpful video assembly instructions, everything necessary for easy assembly provided and I couldn't be more pleased with the end result - I love my new half grow house and would highly recommend this company - well done!

"Great product and Great service."

Great product and Great service.

"5ft Lean to, mini greenhouse"

Easy to order, delivered quicker than expected, well packaged in cardboard but a little too many plastic bags inside. Greenhouse was easy to put together, instructions were easy to follow and comprehensive. Greenhouse is good quality and perfect for our small garden. It's a 'lean to' and we have fitted it against our greenhouse in the absence of a wall, and built our own wooden base for it to sit on. Lots of room for my seedlings and larger, tender plants. Very happy, would highly recommend!

"5* Midi Growhouse"

The staff were very helpful. The grow house I bought was relatively easy to construct and fits my needs perfectly.

"Westminster mini greenhouse"

Westminster mini greenhouse. I recently ordered a mini greenhouse from access garden products. I have to say the service was excellent.
The greenhouse arrived in 3 packs & was straightforward to put together. It was hard to go wrong given the comprehensive instruction sheets.
Their products are not cheap but are excellent.
It was actually ordered by my wife but guess who assembled it.

"Very pleased with my 5’ Hampton-D mini…"

Very pleased with my 5’ Hampton-D mini greenhouse. I cannot praise their customer service too highly.

"Excellent service and a quality product from Access."

I have just completed the assembly of a Harwood greenhouse with glass back and louvre vent, powder coated in Racing Green. I’m very pleased with the greenhouse and with the excellent service I’ve received from Access Garden Products.
It’s often possible to sense the culture of a company from the interactions you have with them and this has certainly been the case with Access. They took a lot of care to get everything right on delivery arrangements, even checking that I’d received the correct number of packages post delivery. They have a generous approach to late reporting of damaged or missing components. The box of parts included a slip giving the name of the staff member who packed it. The impression given was that they really are passionate about getting everything right and ensuring a good customer experience.
The toughened glass and greenhouse components were extremely well packed. Finish on the powder coated aluminium parts is excellent and appears extremely durable. I really would recommend paying a bit extra for the powder coated finish for long term durability as well as appearance.
The greenhouse went together without problems. As always with these jobs, it’s essential to read the instructions carefully and pay close attention to the pictures.
I decided to fit a strong base to the greenhouse, using 5mm aluminium chequer plate and securing it to the base of the greenhouse with countersunk stainless steel socket screws fitted from underneath the chequer plate. A base stiffens it up effectively but the angle brackets provided would be equally effective.
There is a knack to fitting the handles to the glass sheets. Wetting them before fitting does help and pressure can be applied effectively by working at waist height and pulling towards the body with both hands free.
It’s been an excellent experience from initial order to assembled greenhouse; thank you Access Garden Products.