"My mini greenhouse arrived Friday and…"

My mini greenhouse arrived Friday and so I assembled it Saturday. Really pleased with it all. Sturdy, well built and easy to assemble. I was really impressed with the quality of customer care. – my custom was very much valued. Thank you so much. Will definitely recommend to other

"We ordered a growhouse and wooden base…"

We ordered a growhouse and wooden base and delivery was fine.
Unfortunately the first piece of glass we tried to fit shattered whilst it was being handled which wasn’t a great experience and it took a long time to clear up the mess. Customer services were very good and arranged to have replacement glass sent out saying glass had probably been damaged in transit.
This product takes a LOT of self assembly and whilst we are able to build the frame (fiddly and time consuming), neither of us is willing to fit the glass ourselves and tbh both feel there is a strong possibility there will be more breakages (the shattered glass was a nightmare to clear up) so getting a handyman to do it for us just seems to prolong the bad experience.
We built the raised bed base and whilst it is ok, it doesn’t really fit together very neatly so am kind of disappointed with that as well.
I would be the first to admit that we aren’t the most proficient DIYers but we have never been defeated by self assembly items projects before. We should have enquired about level of competence required before buying it. I didn’t see any guidance on the website or in the brochure so just wanted others to be forewarned.
A very expensive bad experience

"Glad I didn’t pay for delivery, and misleading images on website but outstanding customer service"

Had a discount code from Gardeners World for free delivery and a set of shelf coverings. Contacted customer services who were quick, polite and answered my questions. Ordered on Friday it was despatched the following Friday, delivered and almost built on Monday.

The growhouse looks to be well built, so far has been really easy to build, took 2-3 hours to build the frame and check its square.

Why 4 stars XPD the delivery courier ignored my request to leave the product around the back and instead left it propped up against my gate- even cleared a spot for it to go and I’m glad I got the delivery free. If anything is broken your covered for a replacement.

I’ve just finished fitting the deluxe upgrades to the frame, and I’m not too pleased, I though the misting kit was fitted with metal brackets not some stick on plastic, I’ve looked on the website it clearly shows the misting nozzle held in place with a metal bracket.(they have now noted that a metal bracket is not used to fit the misting kit on my 4ft growhouse). There is also no instructions on why there’s 2 extra handles compared to the supplied 4 short handle but I watched the YouTube videos for their premium and worked it out, I think the deluxe kit is not worth the money £109 and would be able to source the parts for cheaper as mentioned above I would have been fuming had I paid £34 delivery.

My recommendation is get the basic greenhouse (5 star product- instructions are clear concise, packed well, all the bolts are labelled) don’t pay for the upgrade kit (3 star product - overpriced) ACCESS Garden Product customer services is really good, polite and prompt responses to enquiries, quick despatch, let down by couriers quality of service so wait for free delivery code.

The customer services is absolutely outstanding, one of the glass panels ‘exploded’ while I was trying to install it, contacted them to order another pane and a door handle as it was full of glass bits, sent out a new pack of glass and door handle next day. (5 star customer service)

"Litchfield Mini Greenhouse"

We ordered our greenhouse on line and the responses were really quick and we were our delivery tracking information. Unfortunately the courier company XPD left a lot to be desired and the greenhouse arrived 3 days later than promised. Having said that it has taken us a day to construct it and install it. Very clear instructions, not a piece missing and all glass intact. It really is a nice piece of kit and we would recommend this company to anyone. Just ditch the couriers and it would be a 5 star experience.

"Excellent quality, works as described, a bit pricey."

Excellent quality, sturdy aluminium frame, all parts fit nicely. It took much longer than expected to assemble, especially the automatic louvre panel. Well packed and delivered, options exact as ordered. But definitely not cheap.

"Great product and the sales staff were…"

Great product and the sales staff were helpful all the way through the process

"Delivery poor"

The product is first class but unfortunately the delivery was extremely poor. While the company use XDP courier I am afraid I won’t order from them again. Such a pity because otherwise I would have given five stars.

"Very well thought-out and clever…"

Very well thought-out and clever design. Solid construction. Set aside a few hours to enjoy the step by step assembly! Then you’re ready to go!

"Excellent service from very friendly…"

Excellent service from very friendly staff.

"Top marks for Access's customer service."

Very impressed with Access's speed and efficiency of their damaged glass replacement service.
Our claim was made by telephone, accepted and processed with the absolute minimum of formalities.
The replacement glass arrived within 48 hours, and was very securely and safely packaged.
Top marks for Access's high standard of customer service.
Sue & Martin
Oxford