Access Garden Products

Food Industry and Retail
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63 reviews
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Customer Reviews about

Access Garden Products

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Peter Levelle

5.00/5.00

"A great buy"

We chose a Value 3/4 Growhouse from many online options with price a major factor. We were not disappointed.
Customer service was exemplary: Access tracked delivery and called us unprompted when one of the packages was damaged in transit. A replacement followed immediately.
The materials are first class and the self-assembly instructions easy to follow (not always the case).
The end result is an excellent cold frame.
Thank you Access!

15/11/2022

Patrick

5.00/5.00

"Excellent product"

Excellent product, very fast delivery and great customer service.

26/09/2022

A Simpson

5.00/5.00

"Fabulous Customer Service & Product Knowledge"

Excellent customer service team, highly delighted with my greenhouse which arrived within 7 days. All components were delivered only one handle damaged but after ringing customer service a new part arrived within 2 days. Thank you, I would not hesitate to recommend - perfect👍

10/08/2022

Jonathan Sutcliffe

5.00/5.00

"mini greenhouse - great product"

We bought a mini greenhouse - great product, very well designed, fun to put together and working nicely. Great customer care and value, so would definitely recommend

17/07/2022

Jo Harris

5.00/5.00

"Excellent Company and great quality products."

I looked at various different companies selling simulator products and felt that Access garden products look much better. The construction is extremely good, the frame is sturdy and I liked the additional options to build it to your needs.

I was contacted prior to dispatch to ask about where it could be left and this information was given to the delivery company. Quick dispatch and delivery.

Some of the instructions could have been slightly better in regards to the pictures showing a different pattern of holes, but we got there in the end.

Overall very pleased with my new cold frame, I would recommend Access Garden Products and would use them again.

15/07/2022

Edward Paul

5.00/5.00

"Great service & back up"

Having purchased a value mini lean to greenhouse, we were informed of a delivery schedule and kept updated throughout. It arrived in good order and the assembly instructions were precise and easy to follow. After some weeks one of the top sliding panels was broken (by me!) and I telephoned about a replacement. The lovely lady at Access at first suggested I call a local glazier as they only send packs of 3 replacement frames, to reduce the risk of breakage in transit. I did this and found that local people wanted almost as much for one pane as Access quoted for three. I now have my replacement roof pane and two more in reserve if I'm as clumsy again! I highly recommend Access, both for their product and their back up service.

14/06/2022

Sue Deakin

5.00/5.00

"Excellent company to deal with."

I cannot praise highly enough the service I have received from Access. I have had my Hampton glasshouse for over ten years now and it continues to give pleasure. Several times I have needed to replace various bits which got broken or damaged and my requests for help have always been answered quickly and efficiently. It seems every part can be identified and sent out to arrive within days of requesting it. Superb customer service - thank you Kayleigh and the whole team.

26/05/2022

Mr Mark Rees-jones

5.00/5.00

"Access for all Green fingers.…"

This Business is very efficient at what it does and is extremely customer focused. The whole process of ordering the growhouse was easy and delivery was quick. The product appears robust and was very well packaged with all parts and accessories present. Instructions for installation were very good to some Instructions that I have read. Send for the catalogue, you wouldn't be disappointed!

19/05/2022

DAVID GARRARD

5.00/5.00

"Access provided excellent after sales support"

Access provided excellent customer focused service both for the original product sale and later when, after an accident with a glass door, a replacement was provided in 24 hours. Superb support and cannot recommend Access Garden Products highly enough. Many thanks.

11/05/2022

kimberley Mitchell

5.00/5.00

"Really pleased with item and service"

Really pleased with item and service. Really comprehensive instructions with extra little notes for the odd little questions you may be thinking as you are building it! Good to have the pictures for when you're not quite sure if it looks right! It did take longer to build than we anticipated, probably about 4 hours but well worth it.
I would recommend this company and the products.

09/05/2022
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