"Items not received"

Very unhappy about my order. Money taken for items, six weeks later still not received and not answering phone calls or emails. My only option now is to try and recover my money through official channels.

"Buyer beware"

Bought item 24th nov, promised refund (with email saying item refunded) on 21st dec after being told items not in stock. Finally got refunded after many, many emails, phone calls and chat bot exchanges. Shouldn’t have to be so difficult and I guess many don’t bother. Rubbish service, wish I’d read the reviews. Buyer beware.

"Ordered something with an Express…"

Ordered something with an Express delivery 1-5days. Been waiting over 20 Days. No response on my emails haven’t received my package on time. Very disappointed as it was a Christmas present.

"It's been a month and a half still…"

It's been a month and a half still haven't sent me the product.VERY BAD COMPANY

"Ordered some items that didnt arrive on…"

Ordered some items that didnt arrive on time, when i emailed company i was sent an email explaining issue, then recieved a phone call to ask if i still required items, which i replied yes to... I asked the operator why it had bad reviews online and he explained they were trying to manage with literally a team of a few people and it was a difficult time for the company.
I recieved my items today and issued a refund for an item out of stock.

"Avoid at all cost!!"

Avoid at all cost!!! Placed my order nearly a month ago and still no show of it! No response to emails. My next point of contact is HMRC and trading standards.

"Borderline fraud!"

Ordered and paid for a water boiler. Not fulfilled. No reply to e-mails or messages.
Got told it would arrive last Thursday by DPD but this was a lie.
Am going to contact bank next to try and get refunded.
Easily the worst shopping experience bar none

"Never never again"

Made an order, paid for it, and they are just disappeared! They don't answer the phone, no text, no mails.
I have ordered crockery I can't work without and I'm stuck
What a rubbish

"Inconsistent customer service and…"

Inconsistent customer service and unable to deal with the smallest of orders. I didn’t receive my order so contacted them via their online chat. Initially they were very responsive but just kept promising my order would be despatched the following day. It wasn’t. Eventually someone phoned me with lots of very personal excuses about why my order wasn’t not ready, so I said if it wasn’t despatched the following day then I would like a refund. They then went silent on the online chat, despite me messaging daily to receive an update. I asked twice how to cancel my order and get a refund and had no response. I did however receive an email yesterday to say I would receive a refund. The money has been paid back into my bank today.
I ordered on 6/11/22 and received my refund on 8/12/22.

"Like so many other people"

Like so many other people, have ordered and paid for an item only to have not received and dont have any luck with either emails or phone when trying to contact them.
HMRC and Trading Standards are my next call, as I am sure both will be very interested in this company.
Under declared VAT and profits if they are taking payments and not then sending the products.