"Rates are absurd!"

We have been with Infinity/Kemper for about a year or so now. My rates were decent to begin with but have gone up $120! We do not have any accidents or tickets on our records. The rep said it was due to a recent rate hike and nothing can be done. Extremely disappointed and am looking to change insurance ASAP.

"Terrible company"

Terrible company, bad service. I had an accident, although it was not their fault they did not demand another company to pay the amount for the repair of my car and even closing our case did not inform me about it. Only raise money, and do nothing. They don't care about their clients at all.

"NIGHTMARE...I will not even give a 1"

NIGHTMARE...I will not even give a 1. My daughter was hit end of August and here we are going on 2nd month and still have not received the pay out so we can purchased another car. I'm about to submit a complaint through the Insurance Commissioner.

"WRONG ! JUST WRONG!"

YOU TRY SO HARD TO MAKE CUSTOMERS THINK YOU GIVE A RATS ASS BY GIVING PEOPLE A DISCOUNT DURING THIS PANDEMIC
BUT YOU FAILED TO EXPLAIN TO YOUR CUSTOMERS THAT TJEY HAVE TO PAY IT BACK !! THATS SO UNHEARD OF AND TO TOP IT OFF YOU GIVE YOUR CUSTOMERS A DUE DATE OR INSURANCE WILL BE CANCELED
HELLO ! THERE IS STILL A PANDEMIC YOU PEOPLE ARE WRONG FOR MESSING WITH PEOPLES HEAD

"This infinity insurance is the worst…"

This infinity insurance is the worst thing that has happened to me .. after 3 months of someone hitting me they never paid for the things that broke .. I call and call and nothing, I leave a voice message and nothing is an insurance garbage that for nothing I recommend !!!! 😡😡

"This insurance is a scam"

This insurance is a scam, they won't answer the phone anymore, their adjuster tries to bully you, and you don't comply they stop answering. First on only time I talk to prince the adjuster and he was a mess saying he was going to get fired if I didn't release the car to them, what a joke for an employee but I guess that's their tactics. Lawsuit is coming up. Don't get this insurance.

"Worst insurance company I have ever had"

Substandard service and coverage. They use junk parts for repairs. Impossible to cancel policy without being charged a ton of fees.
Will not do a visual inspection for any claim and write the lowest possible estimate theu can.
Using COVID to get out of doing real work like the rest of us.
Worst insurance company I have ever had

"Si tuviera la opción de darles 0…"

Si tuviera la opción de darles 0 estrellas se las daría. Llevo un mes esperando respuestas sobre un reclamo que hice desde agosto Y todavía no me han dado respuesta, la ajustadora sólo sé su nombre por q de hablar con ella etc nunca Por que nunca contesta, claro como no es ella la q lleva un mes a pies por eso se da su puesto, los representantes muchos son unos groseros y la única información que me dan es la misma q ya se 🤷🏻‍♀️. Definitivamente es la peor Aseguranza q he tenido no la recomiendo. Yo nunca dejo opiniones en nada pero hoy tuve q hacerlo por q para cobrar son los #1 pero para resolverte un problemas ufff ni hablar.

"I really think Trustpilot should give…"

I really think Trustpilot should give the option of negative stars because the employees at this company are not helpful! they took away the car rental, with 2 different excuses and nobody is picking up our calls or returning our emails, I have left several voicemails asking to get contacted by a manager... and nothing. I just started this insurance company in January this year, thinking I was making a smart move. If you are planning to change to this company, DONT! Jessica Martin, John Ory, and 3 others I called and nobody has called back, but they put in their notes that they have been calling us. Cus I spoke with one manager who couldn't help but saw the notes. No voicemails. Nothing!!!! we are without a rental and without information!

"worst ever after 20 years ive been a customer"

worst ever when filling a claim over 3 weeks ived filled a claim and i cant get a call back or email from my adjuster or his supervisor ive been paying out of pocket for a car rental and still i havent had any status on my claim i lost count of how many times i left messages to both adjuster and supervisor and nothing ive been paying infinity for over 20 years for my vehicles insurance