"I wish I could give them zero stars"

I wish I could give them zero stars. I am so disapointed at this company...they failed to report my insurance policy to the DMV and have caused a delay on getting my new tags. I even doubt my policy was any good. I am contemplating suing them

"WORST Experience Every!"

My true star rating would be less than one, if allowed.

We were rear ended by one of their insured on September 5, 2020, in our 3 month old truck. Due to Labor Day weekend, I reported the accident on September 9, 2020. Didn't get our truck back until November 23, 2020. This has been a TOTAL nightmare! Adjuster wouldn't return calls, or emails to us, or the body shop! Kemper/Infinity (not sure what their actual name is) sent us check about three weeks later that wasn't even close to the amount of the estimate (they never asked for a copy of the estimate I got on September 8th. They had just guessed an amount to pay based on a few pictures we had sent. Therefore, the body shop needed additional authorization to completely repair the vehicle & get paid for it. However, they never could get their calls or emails returned, so they could proceed in a timely manner. I have written records of every call/email I made to Emily Terry, and her supervisor Kris Inzer, and so does the body shop (that I've had them send to me). In one call the body shop made to me, asking me if I could get ahold of Emily Terry, they stated this was the worst insurance company they had ever worked with. The body shop was very quick to share their list of unanswered correspondence with me when I told them the insurance company was blaming them for the delay.

Now, Kemper/Infinity is denying part of the rental vehicle charges, in excess of $900, stating it was the body shop that caused the delay, and that I should get reimbursed by them, which is complete BS! I have used the same body shop for several years & NEVER have we had any delays.

I just called Kemper/Infinity's customer service again, only to be told they only have phone numbers for the adjuster & her supervisor, which has proven to be useless information.

"On 10/10/2020 I was in an accident with…"

On 10/10/2020 I was in an accident with 100% liability resting with Infinity's (Now Kemper) insured driver/vehicle owner. #20003874442. I was rear ended while all traffic was stopped. I suffered vehicle damage (Complete total), property damages and physical injuries requiring much medical treatment. Since Florida is no fault my insurance has been good at covering my medical..
TRYING TO GET INFINITY TO PAY MY PROPERTY DAMAGE A DISGRACE TO THE INSURANCE INDUSTRY. After the accident they sent a form letter right away with contact info. I have called more than a dozen times with zero response. The Contact is Cassiopia Haywood. You get a recording saying I will return call but if you need assistance call my manager at number given. This too is useless because each manager & number giver is disconnected number, no longer employed or just will not call back either. In my opinion this company is dealing with bad faith to all parties including the insured and victim!! Maybe they should be investigated by regulatory authorities?? Now I may be forced to bring a lawsuit against the vehicle owners personally and the driver..So what good is a company like Kemper /Infinity??

"Please see additional information in…"

Please see additional information in closing.

This is the company reply:

Send information to: no email address allowed.

Good afternoon, Lisa. Thank you for calling our attention to this matter. We apologize for any misunderstandings concerning your claim. Moreover, we would be happy to assist. Next, if you send your name, claim number, and contact information via .... then we could work on notifying the adjusters to give you a status update. We look forward to hearing from you. Have a marvelous day.
—Orlando, CS Consultant

So they can contact my adjuster, Michelle Pierre. Worthless as I have spoken to her and she admitted that I should not be responsible for the rental cost. But her supervisor Kendra Clayton thinks the company paid enough. Maybe they are considering the Bodily Injury Settlement check in the amount of $750.00 only after I sign the agreement. The DAY of the accident, Michelle Pierre offered me, pressed me and stated her supervisor required her to send me a check in the amount of $500.00 to close that portion of the claim. BTW.. "Michelle Pierre offered me $500.00 and I countered at $1000.00 they countered with $750.00.

"I would rate them a zero if I could"

I would rate them a zero if I could. My father’s case has been pending for over a month. No one returns our calls or emails, not the adjuster nor the supervisors. I have been hearing from others since this started and it is very disappointing to see that this company seems to prey on urban communities.

"Disgusted"

I had to give. Star but they get zero stars. Their insured ran a truck through my friends home and damaged all three of their cars. It’s almost a week they have no electric in home it is structurally unsafe. They have no rental car as of yet to get to work. No one is helping them at all. The driver? She will receive another new truck while the victims had to purchase generator as to this day they get the run around. Put on hold. Imagine if one of the employees had a truck run through their house. Pretty sure they would be in a rental property with conveniences like electric and hear. With food that remains cold. I have never in my life seen a situation like this. How dare an insurance company refuse to help out the victims of one of their clients. It’s disgusting. It’s against the law to force someone to live in a house that has no utilities and is structurally unsafe. It disgusts me! Is this the type of business your company does? Collect money then refuse to take calls or turn the calls over to department after department all day putting them on hold? And still NO ANSWERS! Then to be told it will be six weeks for a structural engineer? Are they to live like campers for another six weeks before they can even be told that the property can be repaired?

"Now Kemper and what a joke. Online service is non-existent"

I cannot even pay my insurance anymore since they switched to Kemper. What a joke, the website wants you to create a new password, etc.. it does not recognize your policy number. Now I have a late notice. This is such a poorly run company! Had the same issue 2 months ago and finally spoke with someone and got it paid. They still have not fixed it and what a mess.

"Rumor is true"

Rumor is true, infinity is a horrible auto insurance to have. If you pay for one purpose and they can’t deliver, why have? Customer service is most likely poorly trained or paid. They seem to take it out on us. 🤷‍♂️ Pay more save a headache.

"STEER CLEAR"

These people are frustrating. My insurance adjuster Zaul Lepe waited 6 months to call me about my claim after being involved in an accident. Zero contact during the whole time my car was in the shop. And months after. I Made multiple calls to speak with an adjust and all of my calls either went straight to voicemail, or sent to a “supervisor” who was supposed to get back to me. Which they never did. I called last month and finally got a call back from Zaul telling me the claim had been handled... when were you going to tell me? After I called you?
Steer clear from this place. They’re not professional at all and have zero communication skills.

"WORST SERVICE"

I was in an accident over 3 weeks ago and it took Infinity 5 days to even contact me after filing a claim immediately after the accident. They had the wrong car on file, which is concerning since I assumed I had coverage for the car I was driving. They also sent incorrect forms to TOYOTA, where my car is still waiting to be serviced. Both TOYOTA and I have had little to no communication with my adjuster and managers. They should not be allowed to continue to call themselves an insurance company or a company at all for that matter.