"Called bds arrived quickly engineers…"

Called bds arrived quickly engineers were polite and very professional We would highly recommend this company to anyone and will be using them in the future I can’t thank them enough for all of their hard work thank you BDS

"Terrible service, avoid like the plague"

Terrible service! Took many no-shows and having to endlessly chase and tell-book the guy before being handed a hugely inflated bill of £1800 to clear blocked drains. The guy refitted some pipe parts which he sprayed with bright white paint, awful finish. Said he’d return to fill some cracks in the plaster (which I was charged for) over 3 weeks ago and he’s been a no-show on these bookings too. Now when I call, both numbers are not recognised. Whatever you do, find another provider. These guys are total crooks.

"I left a review back in May"

I left a review back in May. I wanted to confirm that no-one from BDS bothered to reply to my emails or return my calls regarding my complaint about their overcharging methods, even though I was told someone would revert to me. I can only assume that this is their business model, trying to extract as much money from honest customers with dishonest practices (even lying to customers in my experience) not caring one second if these customers will come back.

"Unreliable and perhaps dodgy business…"

Unreliable and perhaps dodgy business practices? Hard to know at this point but it's looking that way. Job done to an ok standard in October 2019 (costing over 4k), but had problems a few weeks later. Communicated this right away multiple times to multiple people. Has taken MONTHS to get someone back on my property to investigate, even before lockdown. Since lockdown ended in June I still cannot get BDS to actually schedule someone to come take a look. Promises made, nothing delivered. Happy to change this review if they ever return to do what should have been fixed in November 2019.

P.S. that BDS finally responded to my review in April 2021 (9 months after I posted this in November 2020) speaks volumes of their customer service. Avoid them.

"Bill Bond from the Dartford Branch did…"

Bill Bond from the Dartford Branch did a wonderful job. Quick and easy with no hassle at all.

"Excellent honest service"

As a private landlord, who was out of the country when my tenant reported an emergency bad leak resulting in our kitchen ceiling falling in, BDS were brilliant at responding quickly and effectively. The problem was rectified very honestly with great feedback throughout so we could make choices whilst not being able to attend. The plumber demonstrated empathy towards our situation and was very tolerant of a demanding tenant. The office staff were brilliant to deal with. Overall a great experience and we will definitely use BDS again and recommend to others .

"Very impressed"

I had a blocked drain my first time with this sort of problem I found BDS drainage and can not fault them in anyway. Attend on time and resolved my issue within 1hour of the arrival keeping my updated regularly with the works they were completing and why. Very impressed

"Thanks BDS for a good job"

Had bds attend my property today due to a overflowing manhole cause by my pumps failing they worked very hard to get the job done, niw all cleaned up -pumps working again and all flowing like it should thanks bds recommend to anyone cheap and great service A++++

"10/10"

I had BDS come out to be yesterday for a full clear out of my drains. Cannot fault them, they was very polite and tidied up after themselves. Would highly recommend!

"Brilliant team"

Brilliant team, fixed our drain issue quickly and gave us a small discount.